Pitney Bowes Business Insight Enhances CCM Suite Capabilities for High-Volume, Interactive and On-Demand Customer Communications


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Enhancements to EngageOne™ Interactive and DOC1® Empower Organizations with more Flexibility and Control over Customer Communications

LANHAM, MD (April 1, 2010) – Pitney Bowes Business Insight, the leading global provider of location and communication intelligence offerings, today announced the newest versions of EngageOne™ Interactive and DOC1® software. The new versions enhance Pitney Bowes Business Insight’s comprehensive suite of high-volume, interactive and on-demand customer communication management (CCM) solutions. With new features designed to improve productivity, control and performance, EngageOne Interactive and DOC1 software enable organizations to more efficiently generate customized, multi-channel communications.

With enhanced template management, extended version control such as effective date processing and new retention policy features, the newest edition of EngageOne Interactive accelerates the personalized document creation process. Organizations can now more quickly generate interactive and on-demand communications, such as customer correspondence, reduce errors and ensure compliance. The solution offers advanced navigation features for group prompting and the management of multiple documents in a template for interactive editing. This improves end-user productivity and optimizes data input.

The latest version of EngageOne Interactive has been enhanced to support traditional batch processing for EngageOne deployed templates, as well as interactive and on-demand document generation. The new EngageOne batch process has been independently benchmarked to generate documents at rates of 32,000 pages per minute. The high-performance platform provides customers with complete control over their operational decisions and the flexibility to meet diverse communication needs.

For high-volume, Transpromo, transactional communications, DOC1 software features an extremely fast production engine, generating 80,000 pages per minute. The latest DOC1 version enhances white space management capabilities to easily add optional content such as advertisements and promotional material. With more flexibility in text manipulation and data publishing, DOC1 continues to deliver powerful Transpromo functionality.

“Pitney Bowes Business Insight is dedicated to delivering innovative enterprise communications solutions that enable global organizations to automate complex document generation processes,” said Lisa Sutrick, director CCM product management, Pitney Bowes Business Insight. “The updates to EngageOne Interactive and DOC1 software are designed to enhance the creation and management of document templates. Account statements, bills, correspondence and other forms of communication are the pillars of any customer care program and Pitney Bowes Business Insight continues to provide powerful solutions that decrease document production costs, time and resources, and increase customer loyalty.”

With a flexible and scalable architecture, the Pitney Bowes Business Insight CCM suite enables enterprise IT, marketing, customer service and other business users, such as claims analysts, to create and manage batch, on-demand and interactive communications that help acquire, serve and grow customer relationships. The CCM suite enables organizations to more effectively manage communications across all delivery channels to connect with their customers and build more productive and profitable relationships.

The newest versions of EngageOne Interactive and DOC1 software are available now. For more information, please visit http://www.pbinsight.com/products/customer-communication-mgmt/.

About Pitney Bowes Business Insight
Pitney Bowes Business Insight (PBBI), a division of Pitney Bowes Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc., provides a unique combination of location and communication intelligence software, data and services that enable organizations to make more informed decisions about customers, competition and market expansion. With the industry’s most comprehensive set of solutions for maximizing the value of data, PBBI provides the tools required to more effectively locate, connect and communicate with customers in today’s global markets. Leading organizations rely on PBBI solutions to increase the accuracy and effectiveness of customer information delivery and drive profitable growth. Visit www.pbinsight.com and www.pb.com for more information.

Pitney Bowes, EngageOne, DOC1 and the Corporate logo are trademarks of Pitney Bowes Inc. and its subsidiaries. All other trademarks are the property of the respective owners.


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