PBTO13: @LetsGrowLeaders – In conversation with Karin Hurt


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Who is on the show today:

In today’s episode, we have Karin Hurt. Her award-winning blog, Let’s Grow Leaders, has grown into a highly interactive, International community. Her book, Overcoming An Imperfect Boss is available on Amazon.

Why is she on the show

She has a diverse background of executive leadership experience in sales, customer service, call centers, human resources, merger integration, training and leadership development – the last 20 years of which have been with Verizon.

Most recently, she served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build strong cultures that deliver positive customer experiences.

Her high-trust, high-collaboration approach drove substantial improvement across the portfolio, with centers performing at parity or above internal centers.

Prior to that she led a Verizon Wireless sales team, leading the nation in store sales to the small and medium business space. Karin’s consulting takes a comprehensive approach to developing confident, competent, and creative front-line teams.

She has also co-authored “Parents Guide to Leadership”, which is a book about teaching children to be leaders. You can download the book here.

What are we talking about

In this freewheeling conversation we talk about

  • Importance of teaching leadership skills to our children.
  • What is the most important thing that one should do to inculcate leadership skills in our children
  • How can you systematically create leaders
  • What is the role of a leader in a business settings
  • The importance of engaging hearts and minds of people you want to lead.
  • Seven traits of leaders
  • The importance of translating the vision to specific behaviors
  • Some of the most common mistakes that leaders commit and how to avoid them
  • How can leaders continue to add value to their teams
  • What causes leadership failures?
  • How leaders can remain grounded

Buy her book

You can also buy her book on amazon by clicking on the book image below. This is an affiliate link.

You can connect with her at http://www.letsgrowleaders.com and on twitter @LetsGrowLeaders

PS: Please do leave a rating or a review on iTunes if you really liked the episode 

A blog post that Karin mentioned:

Republished with author's permission from original post.

Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.


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