Parature Announces 2010 Worldwide Users’ Conference


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Customer Service and Support Industry Thought Leaders Will Gather in Las
Vegas for ParaFest ’10
to Discuss Industry Best Practices and Trends

VIENNA, VA – November 19, 2009 – Parature, a global leader in on-demand
customer service software
, announced today
that their sixth annual users’ conference, ParaFest ’10 will be held May 4 –
6, 2010 at the Hard Rock Hotel & Casino Las Vegas
. This customer focused conference will
allow Parature users from around the world to gain invaluable knowledge from
industry experts and thought leaders, while networking with colleagues and

ParaFest ’10 will feature hands-on training
sessions led by the Parature Professional Services team and a diverse mix of
customer service and support best practices sessions led by Parature
customers as well as other industry experts. Attendees will have a unique
opportunity to exchange ideas, share industry insights and trends, and
network with their peers as well as Parature executives and staff. The
popular ParaFest Zone will be available for participants to meet with
Parature experts and partners, experience new product features and learn
tips and techniques on how to further strengthen their investment in
Parature Customer ServiceT software.

“We are delighted to be bringing our customers, partners, employees and
other industry experts back together in Las Vegas for ParaFest ’10,” said
Parature Founder and Chief Strategy Office, Duke Chung
. “ParaFest provides our
customers with the opportunity to share some of the most thought provoking
discussions around customer service and the customer experience today and is
just another example of how Parature continues to deliver the compelling
technology and leadership that the industry and our customers have come to
expect from us.”

Parature is seeking customer service experts and thought leaders who want to
share their Parature Customer Service software and industry knowledge with
users attending the conference. Session proposals are being accepted online
until January 15,

Attendees registering for ParaFest ’10 by January 31, 2010 will receive a
$200 discount off of the regular rate. Please visit the ParaFest website for
conference registration
and additional information.

About ParaFest
Every Spring Parature hosts an annual forum for some of the most innovative
discussions about customer service issues in the industry. ParaFestT has
become a popular, “sold-out” event for Parature customers from every corner
of the world and every industry to come together to share ideas and learn
how to further strengthen their Parature investment. Parature executives,
along with customer service and product experts on the front lines,
international authorities and authors share insights and trends, and discuss
best practices and emerging issues. For more information, visit and follow @Parature or
#parafest on Twitter.

Parature, Inc.
Parature, a leader in on-demand customer service software, makes it possible
for any business to leverage the Internet to provide outstanding customer
service. The company’s software-as-a-service (SaaS) delivery and integrated,
intuitive design enables organizations to better and more efficiently serve,
support, engage with and retain customers in today’s Web world. Founded in
2000, Parature received the 2007 and 2008 Product of the Year Award from
Customer Interaction Solutions magazine and has been named to the Inc. 5000
list of Fastest Growing Private Companies in America. Parature has been
named to both the Washington Business Journal’s list of Best Places to Work
and The Washingtonian list of Great Places to Work. Headquartered in Vienna,
Virginia, Parature is at work in organizations of all types and sizes, and
helps support millions of end users worldwide. For more information, visit or follow @Parature on Twitter.


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