Parature Announces 2010 Worldwide Users’ Conference


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Media Contact:
Dayna Tenorio
[email protected]

Parature Announces 2010 Worldwide Users’ Conference

Customer Service and Support Industry Thought Leaders Will Gather in Las Vegas for ParaFest ’10
to Discuss Industry Best Practices and Trends

VIENNA, VA – November 19, 2009 – Parature, a global leader in on-demand customer service software, announced today that their sixth annual users’ conference, ParaFest ’10 will be held May 4 – 6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This customer focused conference will allow Parature users from around the world to gain invaluable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

ParaFest ’10 will feature hands-on training sessions led by the Parature Professional Services team and a diverse mix of customer service and support best practices sessions led by Parature customers as well as other industry experts. Attendees will have a unique opportunity to exchange ideas, share industry insights and trends, and network with their peers as well as Parature executives and staff. The popular ParaFest Zone will be available for participants to meet with Parature experts and partners, experience new product features and learn tips and techniques on how to further strengthen their investment in Parature Customer Service™ software.

“We are delighted to be bringing our customers, partners, employees and other industry experts back together in Las Vegas for ParaFest ’10,” said Parature Founder and Chief Strategy Office, Duke Chung. “ParaFest provides our customers with the opportunity to share some of the most thought provoking discussions around customer service and the customer experience today and is just another example of how Parature continues to deliver the compelling technology and leadership that the industry and our customers have come to expect from us.”

Parature is seeking customer service experts and thought leaders who want to share their Parature Customer Service software and industry knowledge with users attending the conference. Session proposals are being accepted online until January 15, 2010.

Attendees registering for ParaFest ’10 by January 31, 2010 will receive a $200 discount off of the regular rate. Please visit the ParaFest website for conference registration and additional information.

About ParaFest
Every Spring Parature hosts an annual forum for some of the most innovative discussions about customer service issues in the industry. ParaFest™ has become a popular, “sold-out” event for Parature customers from every corner of the world and every industry to come together to share ideas and learn how to further strengthen their Parature investment. Parature executives, along with customer service and product experts on the front lines, international authorities and authors share insights and trends, and discuss best practices and emerging issues. For more information, visit and follow @Parature or #parafest on Twitter.

Parature, Inc.
Parature, a leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. Parature has been named to both the Washington Business Journal’s list of Best Places to Work and The Washingtonian list of Great Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support millions of end users worldwide. For more information, visit or follow @Parature on Twitter.


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