Panviva Extends SupportPoint’s Content Migration, Authoring Capabilities


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New Content Conversion Tool Offers Easy Transfer of Microsoft Word Documents into Panviva’s Flagship EPSS Software – Enhancing On-Demand Access to Support Documentation for Business Systems, Processes, and Products

New York – May 8, 2007- Panviva, a leading provider of electronic performance support systems (EPSS), today announced the availability of a new import module for its flagship solution, SupportPoint, which is used by enterprises worldwide to improve enterprise application adoption, process compliance and ongoing end-user support. The Content Conversion Tool enables fast and easy transfer of Microsoft Word documents into the SupportPoint system – simplifying content authoring and saving valuable time and effort.

This new functionality makes the migration of Word-based content into SupportPoint faster and more automated by allowing Word paragraph styles to be mapped to SupportPoint styles. Documentation can then be brought into SupportPoint where it can be edited and published to SupportPoint end-users. In addition, because many SupportPoint customers already develop much of their system documentation and training using simulation tools that export to Microsoft Word, the Content Conversion Tool now makes it even easier to repurpose existing training and documentation into effective performance support content.

“Providing SupportPoint users with the best possible product is paramount, and we are always looking for new ways to enhance and simplify the customer experience – both from the authoring and end-user perspectives. Our new Content Conversion Tool addresses an expressed customer need, and allows trainers, documenters, and SME’s to be more productive in their jobs by allowing them to more easily repurpose existing content,” said Ted Gannan, CEO of Panviva.

Pricing & Availability
The Content Conversion Tool is now is available as part of the SupportPoint EPSS suite of products. For more information on SupportPoint or to inquire about partnering opportunities, call 888-254-4025 or visit

About Panviva
Panviva’s flagship electronic performance support system (EPSS), SupportPoint, delivers fast, targeted access to structured documentation about systems, processes, and products across an organization. SupportPoint improves workforce performance, accelerates user adoption and compliance, and reduces training and support costs by offering personalized, context-specific, self-service support that builds competence at the moment-of-need. More than 50,000 users around the world rely on SupportPoint across a broad range of industries, including finance, insurance, manufacturing, telecom, utilities, and government. For more information, visit


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