NASCAR: The Future of Branded Hash Tags on Twitter


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The Challenge: Twitter just unveiled major changes to how they handle branded hash tags. Marketers have to act quickly to keep up.


Twitter ran their first TV ad last week. Their target audience? Marketers.

The ad ran during TNT’s June 10 broadcast of the NASCAR Pocono 400, and featured NASCAR’s branded hash tag: #NASCAR. Viewers who searched that tag got a glimpse into the future of Twitter hash tags.

In the past, hash tag searches on Twitter simply took users to a standard search results page. With #NASCAR, Twitter has introduced major changes to branded hash tags.


» Brand pages now have a new URL: e.g., rather than!#/NASCAR.

» Searching #NASCAR takes users to a branded NASCAR page, with brand imagery and logos.

» The new page also included a showcase of images from recent tweets, and “Top People” associated with #NASCAR.

A few days before the ad ran, Omar Ashtari, Twitter’s head of sports, called the pending updates to an “experiment.” But once the changes were revealed, industry watchers came to a different conclusion. As Owen Thomas wrote at Business Insider, “We don’t think this is an experiment as much as it is a harbinger for how Twitter is going to revamp its site to be a far better showcase for advertising.”

The new pages promise to be a great experience for users?and great experiences for users translate to high value for marketers. They just need to make sure they’re ready when Twitter unveils the update to all businesses.


» Select a Memorable Branded Hash Tag

Customers will talk about you on Twitter, whether or not you’re involved. Select a hash tag for your brand, and it will be much easier for you to monitor and moderate the conversation about your products and services.

» Prepare to Brand Your Twitter Homepage

The new #NASCAR page includes a brand logo and a prominent background image. Once Twitter makes these new pages available to all businesses, you’ll need to have these ready. (If you currently manage a Facebook Timeline page, you probably have these assets already.)

» Drive Multimedia Tweets

Twitter’s new hash tag pages prominently display photos from recent tweets. If nobody includes photos in tweets related to your brand, this showcase will remain stale?or empty. Add multimedia in your own tweets, and give users a way to engage with more than just text.

» Implement a Social Media Disaster Plan

Every time you make it easier for your customers to engage, you make it easier for them to communicate negative experiences. With a social media disaster plan, you’ll be prepared to deal with these situations, rather than handling them ad hoc.

Republished with author's permission from original post.

Ernan Roman
Ernan Roman (@ernanroman) is president of ERDM Corp. and author of Voice of the Customer Marketing. He was inducted into the DMA Marketing Hall of Fame due to the results his VoC research-based CX strategies achieve for clients such as IBM, Microsoft, QVC, Gilt and HP. ERDM conducts deep qualitative research to help companies understand how customers articulate their feelings and expectations for high value CX and personalization. Named one of the Top 40 Digital Luminaries and one of the 100 Most Influential People in Business Marketing.


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