My Customer Experience Christmas List


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Dear Santa,

I’m not really sure if I’ve been naughty or nice this year. I guess that’s for you to decide. But, when I was on your lap at the mall on Saturday, you asked if I had made my list yet. So, here it is. I don’t expect much. But whatever you can do.

  1. Bring my #custserv chat friends whatever they want. And put it on the Underhill’s tab
  2. Please ask the Burgermeister to outlaw the use of the letters A – H – T together
  3. Issue a North Pole decree finally answering the question “Is customer service the new marketing?”
  4. A new book from Emily Yellin
  5. The real value of influencer analysis in customer service treatment and segmentation
  6. A face to face interview with @writethecompany
  7. A wee bit better engagement rate than 2.7% on the CSAT surveys I respond to next year
  8. “The Cloud for Dummies” (and then lock away all copies in a mountain vault in Utah)
  9. Free passes on the “delight and amaze” train making stops at Back-to-Basics, Do The Simple Things First & The Customer is Always…someone to whom you should listen
  10. Zappos Airlines (come on Tony. Do it!)

Thanks and Merry Christmas!
Your Biggest Fan

Republished with author's permission from original post.

Barry Dalton
Telerx Marketing
Consumed by the pursuit of delightful service. Into all things customer loyalty and technology. My current mission is developing new service channels and the vision of the contact center of the future.


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