Dear Santa,
I’m not really sure if I’ve been naughty or nice this year. I guess that’s for you to decide. But, when I was on your lap at the mall on Saturday, you asked if I had made my list yet. So, here it is. I don’t expect much. But whatever you can do.
- Bring my #custserv chat friends whatever they want. And put it on the Underhill’s tab
- Please ask the Burgermeister to outlaw the use of the letters A – H – T together
- Issue a North Pole decree finally answering the question “Is customer service the new marketing?”
- A new book from Emily Yellin
- The real value of influencer analysis in customer service treatment and segmentation
- A face to face interview with @writethecompany
- A wee bit better engagement rate than 2.7% on the CSAT surveys I respond to next year
- “The Cloud for Dummies” (and then lock away all copies in a mountain vault in Utah)
- Free passes on the “delight and amaze” train making stops at Back-to-Basics, Do The Simple Things First & The Customer is Always…someone to whom you should listen
- Zappos Airlines (come on Tony. Do it!)
Thanks and Merry Christmas!
Your Biggest Fan
Barry
