Love Customer Service for the Right Reasons


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Real customer service is more than answering phones and returning emails. It’s more than answering questions and doing things for customers. Customer service is about dispelling concerns about products and services. It’s about connecting people with products and services that improve work and life.

Working in customer service is about helping people take that next step and move forward making things better. Customer service is about supporting when frustration overtakes and just before despair causes customers to give up.

When you really serve customers, you instill hope, build lasting relationships, and bring smiles to faces of those you touch.

Answering phone, replying to emails are just the mechanics, but the people and experiences are the reward.

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!


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