Love and ‘Bots Are All You Need!


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As anyone who has been married for any length of time can tell you, it takes a lot of effort and dedication to the partnership to make it work. Communication, compatibility and confidence are key elements to any relationship. No, I am not here to spout advice on a personal level, but rather about the growing bond between Robotic Process Automation (RPA) and Business Process Outsourcing (BPO).

Standing alone, the standard BPO operation heavily relies on manual, repeatable tasks that are currently performed by a costly, error-prone, geographically-diverse human workforce. The standard BPO operation:

  • Interacts with disparate systems to perform a single process.
  • Works multiple shifts, takes breaks, time-off, observes holidays.
  • Takes weeks and months to scale to meet work demand.

Sound familiar?

Now, marry it with our RPA services and you have trained software robots (‘bots) that perform the same business processes as humans, but at higher speeds, higher quality, reduced cost and agile scalability. Your ‘bots will:

  • Perform business processes.
  • Interact with the same disparate systems the same way a human does today.
  • Work 24/7, 365 days a year.
  • Scale up or down to meet work demand in minutes.

These characteristics allow humans and machines to deliver improved productivity, as well as quality and efficiency, to client’s operations.

The Three C’s of Love (Between BPO and RPA)

Communication: It is the foundation of any good relationship and the partnership between RPA and BPO is no exception. Our ‘bots have round the clock availability and provides improved management of information. And, with the Xerox® Automation Suite, there is no ‘third wheel’ to clog up the works. We are already a leader in this area, with a dedicated team of RPA professionals, and decades of research and development experience.

Compatibility: It’s simple, the ’bots are trained to do the tedious, repetitive tasks for you. Faster, and more efficiently. This allows your human workforce to focus on higher value aspects of the work, improving overall productivity and morale. They work in conjunction with one another, all part of one solution.

Confidence: Our automated services can be trusted to be error–free and always working. They provide accurate, yet rapid results in a shorter time frame, without losing the quality that business processes need in order to thrive. The Xerox® Automation Suite can be designed specifically for your organization requirements, so that you can be confident that the right elements are being met.

I believe that it’s this natural alignment between RPA and BPO that makes it such an excellent fit. Automation brings out the best in business process outsourcing. Communication, compatibility and confidence provide the foundation for the relationship, which means less effort from both sides to make it work. It’s a marriage that is easy to love!

Republished with author’s permission from original post (

RG Conlee
As a chief innovation officer at Xerox, RG is responsible for developing automation, analytics and innovation for the company's customer care services.


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