LiveTime releases Virtualization for SaaS-based Service Management providers


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LiveTime virtualization now supports SaaS-based Service Management providers with seamless upgrades, SSL and support for vSphere 4 and XenServer 5.5.

Newport Beach, CA – November 19, 2009 — LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced the release of the LiveTime Virtual Appliance 6.0. The new virtual appliance has been specifically designed for SaaS-based Service Management providers, offering full isolation and a simple menu driven interface. Each appliance can operate in as little as 512Mb of RAM and can scale the number of virtual processors and memory to meet the needs of any customer.

As a standalone platform, the LiveTime Virtual appliance also includes an auto update facility so customers can automatically remain current with the latest LiveTime release. Simply choose the update option and LiveTime will automatically download and install the latest release direct from the console.

Designed around open standards the LiveTime Virtual Appliance includes Apache 2.2, Tomcat 6.0, Java 6 and LiveTime 6.0, optimized for LiveTime service delivery. Version 6.0 includes an updated kernel and support for VMware vSphere 4.0 and Citrix XenServer 5.5 with guest tools for each environment. In addition, LiveTime supports the Open Virtualization Format (OVF) and Microsoft’s Hyper-V environment.

Organizations can now leverage LiveTime’s highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. This makes the system easy to update and maintain and provides a very small footprint and a 200Mb download.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises such as Verizon, NEC and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

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