Knoa Software Licensed By the Largest, Most Successful Organizations in the World


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Innovator in End-User Experience and Performance Management Takes on a Leadership Role in Global 5000 Companies in Pharmaceuticals, Wholesale, Telecommunications, Commercial Banking and More

NEW YORK– Knoa® Software, the leading provider of end-user experience and performance management software, today announced a series of successes in key markets including pharmaceutical, wholesale, telecommunications, commercial banking and additional markets. Twenty percent of the Fortune 50 companies currently license Knoa End-User Experience and Performance Management (EPM) software and solutions, as does 15 of the Fortune 100, and 28 of the Global 500. Based on demand for EPM, Knoa has accelerated opening offices in Asia, Latin America and Europe.

“We have been working with some of the largest, most well-respected organizations in the world, for the better part of a decade,” said Thad Eidman, CEO of Knoa Software. “These companies continue to depend on our end-user experience and performance management solutions to achieve higher levels of return on investment from their technology investments. Our user experience management capabilities provide deep insight into user interaction with an organization’s major enterprise software applications. Our advanced analytics enable customers to reach to actionable decisions that dramatically lower the cost of end-user support, IT support and end-user training; measure and align to best practices; and reinforce compliance. This is compelling because the benefits often span multiple use cases and typically provide strong financial benefits in well under a year. It is not unusual for our customers to save millions of dollars annually by deploying our software.”

Knoa software is licensed to the number one company in computer peripherals, entertainment, food and beverage, information technology services, medical products and equipment, pharmaceuticals, wholesale electronics and office equipment and wholesale food and grocery markets. Knoa’s award-winning software is also licensed by one of the top three companies within food consumer product, oil and gas equipment services, telecommunications, aerospace and defense and commercial banking institutions.

Knoa is also proud to be in:
• 4 of the top 5 in Pharmaceuticals
• The largest healthcare company in the world
• The world’s oldest and largest telecommunications company

Knoa’s Experience and Performance Manager (EPM) product provides total monitoring coverage of end-user behavior and experience for enterprise solutions including the SAP NetWeaver® Portal, the SAP® Customer Relationship Management (SAP CRM) application and SAP BusinessObjects™ solutions, as well as leading applications from Oracle, Microsoft and other major ISVs. Knoa EPM delivers precise metrics about user performance, as well as an unprecedented level of visibility into how end-users are interacting with the application.

About Knoa Software
Knoa® Software delivers on-premise and cloud based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of companies have already licensed Knoa software to power their user experience and optimize their performance. For more information visit You can also follow us on Twitter: @knoasoftware.

*The Fortune 500 list is a list of top companies in the USA by revenue, produced by Fortune magazine and updated on 05/23/2011.

The Global 500 list is a list of top companies in the world by revenue, produced by Fortune magazine and updated on 07/25/2011.

The Industry ranks are determined by a company’s placement in the Fortune 500 as it relates to other companies in their industry, as defined by Fortune magazine.
SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

Business Objects, BusinessObjects and the Business Objects logo are trademarks or registered trademarks of Business Objects in the United States and/or other countries. Business Objects is an SAP company.

All other product and service names mentioned are the trademarks of their respective companies.

PAN Communications
Erica Burns, 617-502-4300
[email protected]

For parties interested in APM, Application Monitor, EUM, SAP Experience Management, End user experience management, End user experience management, Application monitoring, End user experience management, End user experience, End user experience monitoring, SAP user experience, SAP performance problems, Siebel CRM, Application management, User experience management.

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