Customer-centric Enterprises Choose Island Data to Automate Their Customer Feedback Management Process; Gain Competitive Advantage by Listening to the Collective Voice of Their Customers
CARLSBAD, CA — October 16, 2007 — Island Data Corporation, the innovator in Customer Insight Analytic solutions for global online enterprises, today announced that it closed four major new client accounts during Q3 2007. AT&T, J2 Global Communications, Trend Micro, and Wal-Mart have all selected Island Data’s software-as-a-service, Insight RT™, to deliver real-time market and business intelligence for their customer feedback management initiatives.
“Insight RT continues to gain momentum with large enterprises seeking to automate their customer feedback management process,” said Jodi Maxson, executive vice president of sales and marketing at Island Data. “We are experiencing heightened interest in our product as more companies seek to gain competitive advantage by listening to the collective voice of their customers. We are very excited to contribute to the success of our new clients’ customer feedback management programs.”
AT&T is using Insight RT in its U-verse online business unit to measure customer experience and satisfaction. J2 is using Insight RT to measure customer loyalty, satisfaction, and customer experience directly from its online customer-facing touch points. Trend Micro has deployed Insight RT to continuously improve its global support operations. Wal-Mart.com is using Insight RT in its Site-to-Store multi-channel program to measure the customer experience in both online and offline business environments.
About Island Data Corporation
Island Data Corporation, www.islanddata.com, is the innovator in Customer Insight Analytic solutions that deliver real-time market and business intelligence for global online enterprises. Island Data’s software-as-a-service, Insight RT™, allows customer-centric organizations to listen to and better understand their customers’ needs, thoughts, and opinions. Insight RT automates customer feedback management across the enterprise and provides access to important unstructured textual data in the executive suite. Insight RT generates True Customer Insights™ that enable CMOs, CIOs, CEOs and their profit center operating managers to track key performance indicators and optimize the customer experience at every touch point. Internet industry leaders eHarmony, Microsoft, Wal-Mart, and Yahoo have deployed Insight RT to support continuous improvement of their brand reputation, product innovation, and customer service business practices. Island Data is funded by top-tier venture capital firms Dolphin Equity Partners and ABS Ventures.
E-Mail: [email protected]
Tel: 760-517-4100
