Intact Creates IPCC Practice To Deliver High-Quality Cisco UCCE Advanced Technology Solutions for Contact Centers


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Leading Cisco Service Extension Partner invests in state-of-the-art test facilities and specialist resources to drive take-up of Cisco Unified Contact Centre Enterprise (UCCE) services

Intact to help de-risk UCCE implementations for Cisco partners and systems integrators

Intact Integrated Services, part of the Logicalis Group and the UK’s leading Cisco Service Extension Partner, has created a specialist IPCC Practice to support Cisco partners in their rollout of solutions based on Cisco’s innovative UCCE Unified Contact Centre Enterprise services. Intact is an acknowledged leader in the provision of Cisco Advanced Technology services, and its new IPCC practice will help de-risk the challenge of UCCE implementation for Cisco partners, systems integrators, telcos and service providers.

The new IPCC Practice will offer a range of high quality UCCE white label services all backed by the companys ITIL-based project and services delivery model. Intacts IPCC practice brings together all the key UCCE components needed for a successful implementation, including a team with over 35 years’ of specialist IPCC expertise, the UK’s most comprehensive UCCE test lab facilities, and a proven track record in building business solutions based on Cisco’s most advanced solutions.

“Because we never deal directly with end-user clients, our new IPCC practice is ideally placed to complement and extend our customers’ existing Cisco AT solutions capabilities. We’re ideally placed to play a key role in helping the growing number of UK Cisco partners who want to expand their portfolio into higher value advanced technology solutions such as UCCE,” commented Bob Dalton, Managing Director of Intact Integrated Services. “Our specialist UCCE team is also positioned to equip Cisco partners with all the skills they need to sell, design and deliver even the most complex Cisco advanced technology solutions.

“We also recognise that successful implementations of solutions such as UCCE are always about far more than just the technology, particularly with UCCE’s service-oriented architecture approach encouraging the integration of previously disparate contact centre processes,” he continued. “Our IPCC practice has the expertise and skills to support all aspects of a UCCE solution, from initial design and SOA application integration right through to a major, Cisco-based intelligent networking solution.”

Cisco’s Unified Contact Centre Enterprise (UCCE) enables organisations to seamlessly integrate their inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously regardless of which communications channel the customer has chosen. UCCE also supports the delivery of each contact to the most appropriate resource anywhere in the enterprise, enables the segmentation of customers and the monitoring of resource availability, and the ability to manage customer interactions based on almost any customer contact attribute.

About Intact Integrated Services:
Intact Integrated Services, part of the Logicalis Group, is an independent, international networking and professional IT services and support company, strongly focussed on advanced technologies.

The company provide high quality services to their channel partners throughout the ICT sector. Their expertise and skills cover leading edge systems and technologies, backed by 15 years’ experience, enabling them to provide added value for partners and their customers.

The Logicalis Group is a division of Datatec Limited, a $3.2 billion revenue business listed on the Johannesburg and London AIM Stock Exchanges. With international headquarters in the UK, the Group has operations in the US, UK, Germany and South America.

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