Innovation Group’s FNOL & AUTO Claims Call Center Scores Big in Novarica ACE Rankings


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Customers award Innovation Group Staff a score of 94 out of 100, with a
score of 93 for the Innovation Group Organization

Newton, MA – November 24, 2009 – Innovation–a leading global provider of enterprise
software and business process outsourcing solutions to the property and
casualty insurance industry, today announced that it has received high marks
from its customers for its Claims Call Center offering. Novarica Average
Customer Experience (ACE) Ranking ReportTM noted Innovation Group earning a
score of 94 out of a possible 100 for “overall staff” and a 93 for “overall

The Novarica ACE RankingsT were based on an online survey of senior
technology and operational executives at multiple insurer clients who have
had direct experience with the Innovation Group services and organization.
ACE Rankings provide a transparent, un-edited picture of how well a solution
or provider meets its users’ needs.

“Innovation Group’s Claim Call Center is the first call center to be ranked
and we are pleased to document our findings in the Novarica ACE Rankings
report,” said Matthew Josefowicz, director of insurance practices, Novarica,
and lead researcher for the Novarica ACE Rankings effort. “We asked those
insurers surveyed to rank his or her experience with the Call Center,
resulting in Innovation Group’s impressive scores.”

“We appreciate Novarica for including our Call Center in their ACE Rankings
and we are especially proud to have the only Claim Call Center to-date which
has been ranked by its customers,” said Greg Powers, Chief Marketing
Officer/SVP Sales of Innovation Group North America. “I would like to
extend a thank you to our customers who participated in the ACE survey. The
most important opinion to us it that of our clients, and we are thrilled
that they think so highly of our staff and our entire organization. We will
use the ACE Ranking results in our ongoing efforts to continually enhance
our products and services to help our clients to derive maximum benefit from
their relationship with Innovation Group.”

To view a summary of the Novarica ACE Ranking on Innovation Group’s Claim
Call Center please visit:

About Innovation Group

Innovation Group plc (LSE: TIG.L) is the leading provider of enterprise
software and Auto and Property network management solutions to the global
Property and Casualty insurance industry. Our contact centers, managed
repair networks, technology and hosting solutions reduce risk, control
costs, and improve both business performance and customer satisfaction.

Innovation Group serves more than 1,000 insurance carriers and risk managers
including AAA NCNU, CNA, Encompass, Esurance, Hertz, RSA, The Ford Motor
Company, Toyota and Zurich. With 2,400 associates in 29 offices around the
world, we process more than four million claims per year. Our technology and
hosting solutions are deployed worldwide and help our customers streamline
business processes to gain greater market agility.

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