ATLANTA – May 8, 2007 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, announced details today of a material contract previously announced on March 19, 2007. The agreement is with ING Canada Inc. (TSX: IIC), which has selected Jacada to integrate a number of its legacy applications to deliver a more unified data presentation for its distribution channels.
ING Canada is the largest provider of property and casualty insurance in Canada. It offers automobile, property and liability insurance to individuals and businesses through its insurance subsidiaries. The company sought technology that would bring together its legacy systems for a more unified presentation of its customer data.
“We were looking for a more comprehensive understanding of our customers to continue to improve the quality of our product offering,” remarked Denis Pouliot, Vice-President – Applications Development Quebec Region for ING Canada.
“The selection of Jacada process optimization solutions will facilitate the manner in which the ING Canada business units can do business,” said Joe Horne, Vice President of Americas Sales for Jacada. “This further substantiates the significant business value Jacada brings to organizations when process complexities resulting from non-connected systems are simplified. Using Jacada process optimization solutions, businesses like ING Canada are able to increase their real-time access to customer data, which is critical in today’s competitive marketplace.”
About Jacada
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, intelligent workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada has more than 1200 customers and operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com.
