Infographic of contact center solutions like we see on TV


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contact center solutions like we see on TV infographic thumbWant to solve ALL your customer experience and contact center issues TODAY? It’s easy! With these multivitamins you can give your agent engagement energy a tremendous boost! Or you can use the Customer Experience in a spray to instantly provide that WOW experience…

I’m obviously kidding. If only it were that simple, right? We’ve all seen those infomercials touting the latest quick-fix unbelievable products that you must have. After being in this industry for a few decades, I see some of the claims of many contact center solution vendors not falling too far from this infomercial tree.

Those with valuable experience know that meaningful transformation takes hard work and dedication, especially when it comes to your contact center. Employee engagement, improved customer experiences, voice of the customer needs, quality assurance wows, overcoming cross-functional barriers, difficult to manage hold times; these are issues that plague many contact centers and truly require skilled experts to help in resolving, not some software purchase.

orange_get_access_buttonSo for a long time, I thought about many of the wacky products you’ll find in this infographic. I like to call it an “infolaughic” instead. Because sometimes you just have to laugh at some of the product claims that are out there.

While creating this infolaughic, I tried to make it to where you can use the elements in your presentations, articles, and business cases. Hey, we all need a laugh. Have fun, share them and use them. If you would like something that is not available on the download page, let me know. The easiest way is to call me at 336-288-8226.

Also, if you have other ideas for amazing contact center products, I would be happy to try to create them for the next infolaughic. Share them by commenting on this post and you will get credit for the incredible contact center product discovery.

For disclosure purposes, you will find reference on the product labels to and ©Contact Center Dreamers.  WWIWTE stands for We Wish It Was That Easy. I made these up; they do not exist. Do not try to research it unless you want to buy the miraculous Get Back Some of My Life gel due to foolish internet search attempts.

I hope you enjoy the infolaughic. Share it, Pin it, laugh at it. Have fun.

Republished with author's permission from original post.

Jim Rembach
Jim Rembach is recognized as a Top 50 Thought Leader and CX Influencer. He's a certified Emotional Intelligence practitioner and host of the Fast Leader Show podcast and president of Call Center Coach, the world's only virtual blended learning academy for contact center supervisors and emerging supervisors. He’s a founding member of the Customer Experience Professionals Association’s CX Expert Panel, Advisory Board Member for Customer Value Creation International (CVCI), and Advisory Board Member for CX University.


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