inContact Expands Cloud Software Platform to Deliver Enhanced Customer Interaction Capabilities


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Leading Cloud Contact Center Software Provider Adds Key Functionality to
Outbound Campaigns, Customer Chat, Real-time Contact Center Dashboards and
International Language and Standards Support

SALT LAKE CITY, Sept. 10, 2012 — inContact (NASDAQ: SAAS), a leading
provider of cloud contact center software and contact center agent
optimization tools, today announced the market availability of its second
major solution enhancement for the year. In response to growing demand for
innovative cloud solutions from leading contact center operators around the
globe, inContact has strategically expanded its platform to help users
create a better, more profitable customer experience.

Each new inContact capability addresses specific industry needs. Ongoing
updates to the core inContact portfolio help to ensure platform scalability
and uptime guarantees, integrate new features and capabilities into the
platform, and improve ongoing usability. Highlights of the latest inContact
release include:

Powerful Real-Time Dashboards Deliver Enhanced Operational Insight
Contact center success is dependent on meeting efficiency and effectiveness
metrics and goals, and inContact is working to improve the ease of the
reporting process for contact center managers and operators. The latest
release includes real-time, highly customized dashboards with quick and
easy-to-read insights on live data. Additionally, an improved navigation
panel in the platform

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