DPS Automates Outbound Ads and Reminder Calls for More Than 1,600 U.S. Automotive Retailer Clients
CHICAGO — September 1, 2009 — Ifbyphone today announced that Dealer Product Services (DPS) Inc., a provider of marketing solutions to automotive retailers, has reduced its overhead costs by 20 percent since it began using Ifbyphone’s Voice Broadcasting service in March 2009. DPS’ success story is the latest example of how small and medium businesses (SMBs) across North America are using Ifbyphone’s suite of hosted phone applications to save money, increase efficiency and improve customer service.
Ifbyphone’s Voice Broadcasting lets businesses automatically deliver interactive phone calls to prospects, customers and vendors. DPS uses Voice Broadcasting on behalf of its 1,600-plus automotive retailer clients to automate and streamline their phone calls to customers advertising warranty renewals, oil changes and other services.
DPS uses its client customer relationship management (CRM) system for e-mail and calling campaigns. Ifbyphone’s Voice Broadcasting API enables DPS to quickly and cost-effectively integrate its clients’ CRM systems with Ifbyphone’s technology enhancing its e-mail and calling campaigns.
“We chose Ifbyphone due to their flexibility and their programming expertise,” said Tim O’Neill, President and CEO of DPS. “They have helped us integrate our systems, streamline processes and automate all of our call delivery.”
Ifbyphone’s Voice Broadcasting enhances the value that DPS brings to its clients by giving the company more tools to help automotive retailers generate additional revenue and encourage repeat business.
“Ifbyphone has provided us with outstanding service,” O’Neill said. “More importantly, we are able to share new ideas and uncover better ways to improve our business. I’m really excited about the future of our relationship, and am confident that we will uncover additional means of generating more business.”
“DPS’ success highlights the bottom-line benefits of using our suite of services to take one-to-one marketing to the next level,” said Ifbyphone CEO Irv Shapiro. “By providing flexible, powerful, turnkey solutions, we enable SMBs to deliver more value and service to their customers.”
Telecom innovator Ifbyphone offers a suite of hosted phone applications, including Voice Broadcasting, IVR, Call Tracking, Virtual Call Center Software and more. To see the complete suite of Ifbyphone’s services, please visit www.ifbyphone.com.
About Ifbyphone
Ifbyphone provides businesses a suite of phone automation services to enhance customer conversations, increase sales and lower costs. Leveraging Ifbyphone’s easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing to advanced, interactive voice response systems. For more information, visit www.ifbyphone.com.
About Dealer Product Services
Founded in 1999, DPS has grown from a small, regional firm to a nationally recognized leader, serving over 1,600 franchised automotive retailers across the U.S. Focused exclusively within the automotive retail sector, DPS works hand-in-hand with each OEM and its retail partners to design and implement service retention and recapture solutions tailored to their specific needs, goals and demographics. In 2004, DPS launched its customer LifeCycle Management® suite, the industry’s first, wholly integrated consumer communication solution. For more information, visit www.dpscrm.com.
