Curious how your Salesforce initiatives match up to other companies from around the world? Is your company ahead of the innovation curve, or struggling to gain value from your Salesforce investment?
For the second year in a row, Bluewolf has released The State of Salesforce. In collaboration with MIT Sloan, Bluewolf has surveyed 450+ salesfore.com customers to learn how they are using Salesforce, and where they are planning to invest in 2014.
This report cuts through the hype and exposes budget and product trends and proposes the biggest opportunities for customers.
The clearest trend that has emerged, companies are using Salesforce for more than just CRM—instead they have embraced it as an enterprise-wide platform to unite sales, service, marketing, and the back office.
We’ve discovered that for Salesforce customers:
Budgets are exploding
Budgets are changing to support Salesforce as an enterprise-wide platform.
- 69% are increasing their Salesforce budgets, up 30% from last year. Tweet this
- 73% are reallocating on-premises budget to cloud initiatives. Tweet this
Customer obsession is the new bottom line
Mediocre customer experience is the norm, extraordinary customer experience is rare and a powerful differentiator.
- At least 60% of sales, service, and marketing teams are measured on customer engagement. Tweet this
- 84% believe customer engagement will overtake productivity as the primary driver of growth. Tweet this
The mobile enterprise is a reality
Mobile is a growing focus for companies looking to increase employee productivity and customer engagement.
- 52% already have or are planning to build a custom mobile application that integrates with Salesforce. Tweet this
- 20% access Salesforce daily from a mobile device. Tweet this
A profile of leading companies is emerging
In addition to customer obsession, the best companies are focused on cloud governance and employee engagement.
- The difference between good and great is cloud governance
- 61% have a group dedicated to cloud governance. Tweet this
- 93% believe cloud governance is essential. Tweet this
- Successful companies have a customized adoption strategy
- 47% have a comprehensive adoption strategy—consulting end users before, during, and after Salesforce changes are made. Tweet this
Nearly all survey participants (97%) believe that there is significant opportunity for innovation at their companies’ using Salesforce—but turning that belief into reality is where the hard work begins.
Download the complete 28 page report, to learn how to best approach your Salesforce goals, discover the latest Salesforce trends, and read several success stories.
