How Robust Billing Supports Telecom Companies In Difficult Times


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Subscribers Refuse to Compromise on Services

No doubt, competition in the telecom industry has intensified beyond limits. In addition, the availability of a plethora of services with each one being better than its counterparts has forced telecom service providers to look for new areas to prove their uniqueness to the target audience. A contemporary customer perceives a conventional telecom service as yet another commodity. At present, a subscriber can avail the same service from numerous service providers. In this situation, service experience plays a critical role both for the subscriber as well as the telecom operators.

No longer are the service expectations of subscribers limited to a specified number of offerings. In today’s world, an individual looks for personalized deals that are available to him at attractive prices. All a telecom company can do is accept the challenges and align its business requirements with the demands of the market. This is the reason service providers look for configurable and flexible telecom billing systems that are subscriber-oriented, efficient and simple. In addition, a billing solution must also be capable of charging for an assortment of services. Moreover, it should also enable real-time collaboration with the service requirements of customers. Apart from all this, the most important feature of a billing platform is its ability to adapt itself to dynamic pricing models.

Whenever a new telecom service is introduced, marketing personnel do their best to outline new usage formulas for the service. No matter how happy a subscriber is with the efficiency of your service, he would continue using it only if he feels that he is being provided with value for money. Therefore, effective and transparent billing services become even more important. The arrival of 4G services has further added to the difficulties of telecom companies. A customer now expects economically priced voice calls. This is the reason operators have started experimenting with service offerings. In addition, they have also realized that charging and billing would play a significant role in efficient management of subscribers as well as traffic. Moreover, it would also enable an operator to improve its sources of revenue.

Why Is Survival Impossible In The Absence Of Billing Solutions?

Currently, any business cannot function properly in the absence of telecommunications. As a result, companies need to make use of an efficient telecom billing software to support their business operations. The software is essential for management of cost and expenditure. At the end of the day, a business should have the capability to preserve its profits. Therefore, an organization needs to be proactive in controlling its expenditure as well as billing.

The software utilized for billing of telecom services incorporates customized functions. One can deploy these functions according to the requirements of his business. Well, it cannot be denied that the software finds usage in almost every industry. However, it essentially forms the backbone of all the financial operations of telecom companies. The most important feature of the software is its ability to keep a track of customer usage. Not only can the software be used for doing calculations, but can also be utilized for creation of bills that would be sent to the subscribers.

Irrespective of the services that are being utilized by subscribers, a business can utilize a billing platform for analysis of telecom usage, expenditure as well as preparation of inclusive reports. This helps in streamlining the operations. Moreover, all the associated people are able to assess the performance by going through the reports. After the review of results, one can make the relevant changes in the service strategy to increase the profit of the company.

How Companies Select Billing Platforms

Since the telecom segment continues to grow by leaps and bounds, organizations across the market have realized that any telecom company cannot survive in the absence of a billing solution. This is the reason the market has been flooded with software that offer billing services. In such a situation, telecom players are often confused when it comes to selection of a particular billing service. Enterprises outsource customer services to focus on their core activities. However, companies need to think twice before contracting out billing. After all, even the slightest mistake can lead to huge financial losses.

Let us go through the qualities that a telecom company looks for in a billing system.

  1. Flexibility: A telecom company provides its customers with many services. Therefore, a billing solution needs to be flexible enough to adapt itself to the billing requirements of different services.
  2. Accuracy: Since billing is a task that needs to be accomplished with utmost precision, there is no scope for any kind of mistake. It goes without saying that even the smallest billing error is not acceptable.
  3. Comprehensiveness: Billing procedure does not end with the calculation of service usage by a customer. It incorporates many other aspects as well. Everything from calculation to the final payment of the bill is an inseparable part of the billing cycle. A telecom service provider looks for a platform that accomplishes all the associated tasks as well.

We live in an age where competition has risen to a level where even a start-up business has the capability to uproot a global conglomerate. Consequently, all that an organization needs to do is prepare itself for the worst!

Alicia Gray
Alicia Gray is an BPO and outsourcing industry analyst, and writes about technology. Currently working with one of the business process outsourcing (BPO) services provider. My role has been instrumental in assisting businesses to choose the right BPO Services.


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