Alicia Gray

6 Best Practices to Enhance Customer Experience Level

Every firm in present scenario understands how finest customer experience can pave the way to the goals effectively. Usually people consider the customer experience to be synonym of customer service. But actually, customer service is something offered from company’s end whereas customer experience is...

10 Tips for Online Retailers to Optimize the Business

Online statistics portal Statista predicted that sales of B2C online shopping business will reach 2356 billion dollars by the year 2018. The online retail sector is growing at exponential rate due to addition of new products and new companies on regular basis. It is...

How to Choose Right Training Program for Health Care Call Center?

Healthcare is the most sensitive industry as it deals with the health and life of human beings. There can be compromises made in various other aspects of life, but not with healthcare. Every person wants the best possible care and the doctors do dish...

Customer Relationship Management Best Practices in 2015

Customer relationship management systems are a great help for the agents and management of a call center. They have in a way revolutionized the way call centers can offer their services to the clients. But there is a lot more to customer relationship than...

Call Center Managers: Do You Need a Reality Check?

Call center managers are the people responsible for orchestrating the entire workflow for their organization. They are lauded when the organization earns profits or applauses; the same people are criticized when the organization does not achieve its goals. This is why the contact center managers...

Retail Customer Service That Need To Be Corrected

If you want to create a name as an online store owner, you have to assure great experiences to customers. Online retail marketplace is hotly contested. Good customer experiences often decide whether a customer continues to shop or shuns for another store. There are...

Do You Know Exactly What Customers Want From Customer Service?

80% of companies say they deliver “superior” customer service, but only 8% of customers think these same companies actually deliver “superior” customer service. Though most brands believe that their customer service is adequate to keep their customers happy, it’s clear that most customers feel otherwise. When…

How Outsourcing an Actually Help Your Customer Service Experience

US-based companies spend more than $300 billion every year on outsourced contact center services. Outsourcing has come light years from what most people imagine and contact center services providers often are the key to helping small and mid-sized organizations compete in the global marketplace. Radical…

The Critical Role of Customer Support in Customer Retention and Customer Relationships

Competing to win customers today means not only keeping up with major brands in your industry but also staying ahead of new emerging service providers. New customers are hard to attain, so keeping the existing ones glued to the brand is a clever business tactics. Getting and keeping customers takes...

How to Convert Your IVR into a Customer Friendly System?

Have you just purchased an IVR system? Have you already started customizing the IVR? Congratulations on your first big leap to becoming a prosperous business owner. IVR systems have become that much important for the modern businesses. They are the minor differentiator between a...

Management Decisions That Minimize Noise During Call

Why is call center outsourcing in demand? One of the reasons would be the incapability of the businesses to take large volume of calls and meet the customer issues. The businesses trust a call center because they feel a professional outsourced organization would be...

Acquiring a Customer is Tough, Retaining Him is Tougher

Customer service starts the time you acquire customers We cannot deny that promotion or marketing plays an important role in the acquisition of new customers. However, your marketing strategies hardly contribute anything when it comes to the retention of a customer. This is the reason...

Get Rid Of Record-Keeping To Look At The Bigger Picture

How has data taken on the business world? In today’s times, the variety and volume of data available to companies across the world is astounding. Moreover, the quantity has witnessed an exponential growth on account the widespread use of the Internet and availability of information...

Telecom Billing: For Even A Small Mistake Rings Alarm Bells

Communicate to make things happen Every human being needs to communicate with the people around him for his everyday requirements. At the end of the day, no individual can live alone for a long period of time. After all, for how long would you be...

Customer Support: Supporting Customers Via Multiple Routes

Customer support is no longer restricted to a particular channel In today’s world, the reputation of a company is decided by the manner in which its customer support channels become a part of the customer experience. With the emergence of new technologies, the development of...

Analytics: How Numbers Took Over Decision-Making Authority Of Businesses

☼ Intelligent decision making is the need of the hour Man has maintained records ever since the time he started indulging in useful economic activities. Slowly but steadily, these records took the form of data warehouses that were not only used for future reference, but...

Why Telecom Segment Needs To Be Prepared For Unanticipated Market Movements?

You have to do it all for the sake of customers In today’s business world where competition is tough, every business, whether it is small or large needs to do something that would make it different from its counterparts in the industry. The best way...

Impressing A Customer Takes Much More Than Sincere Efforts

# Outsourcing: A pleasant surprise for businesses The dog-eat-dog world of business and competition has paved the way for a variety of services in terms of customer support. Be it the plain and simple call answering or the sophisticated IVR development, things have changed their...

12 Tips For Excellent Customer Service

Finding Customer’s Latent Desires Well, the ultimate objective of a business is to meet the requirements of its customers in a manner they want. At the end of the day, every business owner understands that the retention of an existing customer is much more difficult...

How IVR Took Customer Service To Next Level

Role of IVR in a Modern Business Set-Up Although the word “Interactive Voice Response” may seem new to the people who hear it for the first time, the technology is being utilized by various companies for a number of purposes. Despite the fact that voice...

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