How Machine Learning Will Change the Concept of Customer Service


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For every service based business, the customer is always treated as the bread and butter for your business. Entertaining your customer with top level satisfaction, all day assistance is your sole responsibility to amplify your business.

But today, with the introduction of machine learning, the concept of using manpower to entertain your customers has declined. Every established business are using the chatbots to serve their customers with the best ever responses without any delay.

If you consider the top entrepreneur tips, you will find the following factors that help you find the importance of machine learning in growing your business.

Automatic Responses: Well, this is the base of using every Chatbot service. Every business demands to respond to customer queries and assist them in minimal time. And on behalf of it, the machine learning gives are developed to assist your customers till the end. The best part is that you don’t need to train the machine; instead it all about the algorithms and coding that will help the machine to learn the customer’s mind and serve them accordingly.

Predicting Customer Satisfaction:
The major advantage of using a machine learning mechanism is to predict the satisfaction level of every customer. Not every customer is satisfied with your service and not all get satisfied at a fixed level. Predicting the level of satisfaction will always serve your business find better ways to amplify your business. The machine learning will always bestow you to find the downfall of your bsiness and replace it with the best alternate.

Engaging With Customers: Well, it is a fact that more you interact with your customer; the better will be your sales count. Interacting with your customers will always benefit you with offering more services that the customer will buy as complementary and help you grow your business. Also, engaging with the customers will let them feel special for your business.

Reading Customer Behaviour: While visiting your website, the machine learning mechanism will always help you record the customer’s psychology. Where most of the customers are navigating, the maximum liked products and the most favourable service your customers are adopting are some of the tactics that you can easily encounter with the help of machine learning.
What’s next?

With the addition of machine learning using AI within your business, the issue of handling them comes into action. It’s somehow easy to handle the manpower to deal with different sorts of issues, but it’s hard to setup your machine to tackle different customer queries. It makes the requirement of a professional coder to program the machine to deal accordingly.
There are many well-known brands that are currently using AI technology to amplify their business and serve their customers.

So, if you are still implementing different strategies to entertain your customers till customer satisfaction, you should introduce the machine learning concept within your business. It will help your customer service team to acknowledge the status of satisfied customers and to serve the rest better. Your right planning with the bets technology will always help you grow your business.

Haris Saeed
An experienced professional with more than 9 years of working experience and a performance leader in internet technologies, including -Web Research, Analysis and Architecture Search Engine Optimization.


  1. Haris, I do not fully understand from your article how you see how customer service will get changed by machine learning. Predicting satisfaction and automated answering are two obvious avenues but they surely are only part of it. How about using the learning to actually improve satisfaction? To find totally new ways of engagement? Not only reading customer behaviour but putting it to the customer’s (and the businesses) use? Reading and understanding intentions and acting accordingly?

    2 ct and a lot of questions from Down Under


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