Genesys Telecom Labs Joins the Cisco Developer Network and Completes Cisco Interoperability Verification Testing


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Daly City, California – February 4, 2010 – Genesys Telecommunications
Laboratories, a software unit of Alcatel-Lucent (Euronext Paris and NYSE:
ALU), announced that it has joined the Cisco Developer Network as a
registered developer within the Unified Communications technology category.
In addition, Genesys SIP Server, Version 8.0.0, has successfully completed
interoperability testing with Cisco Unified Communications Manager, version

The Cisco Developer Network ( unites Cisco with
third-party developers of hardware and software to deliver tested
interoperable solutions to joint customers. Members of the program share
Cisco’s strong commitment to customer service and satisfaction and are
required to undergo interoperability testing based on criteria set forth by
Cisco. With offerings such as Genesys SIP Server, Version 8.0.0, customers
can more quickly deploy a broad range of Cisco Compatible business
applications, devices, or services that can enhance the capabilities,
performance, and management of their Cisco network.

* Interoperability testing is designed to simulate typical customer
configurations, and does not replace the need for on-site testing in
conjunction with actual implementation.

About Genesys and Alcatel-Lucent

Genesys, part of Alcatel-Lucent’s Applications Software Group, is the leader
in software that manages customer interactions across all communication
channels. Enterprises use Genesys software to improve the customer
experience, meet business goals, and optimize resources. Genesys software
directs more than 100 million customer interactions every day for 4,000
companies and government agencies in 80 countries. Enterprises can leverage
their entire organization, from the contact center to the back office, to
dynamically engage with customers. For more information, visit
Alcatel-Lucent on the Internet:

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