Lagan Receives “Strong Positive” Rating in Gartner’s Local Government CRM Products Marketscope Report


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Washington, DC (April 18, 2007) – Lagan, provider of enterprise software dedicated to streamlining the delivery of public services to constituents, today announced that it has received the highest possible rating in Gartner’s MarketScope: Local Government CRM products 2007. Lagan was one of eight software suppliers evaluated in the report, and received a “Strong Positive” rating.

MarketScope research is a review of vendors worldwide offering a similar product or service, and provides specific guidance for users. Vendors were reviewed according to their vertical/industry strategy, product and service, product strategy, overall viability and geographic strategy with different weighting accorded to each category.

Commenting on the result, Des Speed, President and CEO of Lagan, said, “We believe Lagan’s sole focus on providing software solutions for government has helped us achieve this place within Gartner’s local government CRM MarketScope. We believe Gartner’s ‘Strong Positive’ rating confirms Lagan’s position in the market and our commitment to providing local government with CRM technology solutions that meet their unique challenges. We would like to thank our customers for their support and confidence in Lagan, and we promise to continue developing CRM solutions to meet their evolving needs.”

Lagan’s strong positive rating in the 2007 local government CRM MarketScope comes soon after Lagan was positioned in the Gartner Magic Quadrant for CRM Customer Service Contact Centres 2007. The Magic Quadrant is a qualitative evaluation of a set of vendors in a specific market.
Des Speed continues, “We are particularly proud that Lagan’s position in the local government CRM MarketScope comes so soon after being positioned in the Gartner CRM Customer Service Contact Centres 2007 Magic Quadrant. The Magic Quadrant report highlights customer service as a ‘key business factor that will drive CIO decision making during the next 24 months’. Lagan’s software solutions support this by focusing on meeting the needs of government customers, enabling them to provide services that can be accessed quickly and effectively, and meet performance criteria.”

Magic Quadrant companies are assessed by Gartner using a range of weighted criteria, including ability to execute, market responsiveness, customer experience and support, market understanding and innovation.

A complete Gartner MarketScope for local government CRM products report is available on the Lagan website at:

About Lagan

Lagan is a leading provider of solutions that enable government organizations to become more responsive, accessible and effective in meeting the needs of their citizens. Lagan’s flagship product is an enterprise case management and citizen relationship management solution that integrates into non-emergency 311 systems and human services programs. Lagan is easily scalable and adaptable to serve cities, states and counties with varying sized populations.

The Lagan product suite offers an open architecture designed to integrate easily with mainframe and legacy systems, data warehouses and other back-office systems. Lagan streamlines the provision of public services and enables state and local governments to communicate more effectively with constituents, whether by telephone, email or face-to-face meeting. Lagan also supports multiple language translation options.

Founded in 1994, Lagan is based in Belfast, Northern Ireland, with offices in Washington, DC; Chicago, IL; and London, UK. North American and European customers include Los Angeles County, CA; San Francisco, CA; New Orleans, LA; Minneapolis, MN, Blackpool Council, West Sussex, Transport for London and Newcastle City Council. Learn more at:

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