Report Portraits Competitive, Innovative Solutions from Company That is Fast Expanding its Delivery Capabilities
Lisbon, Portugal, December 5th, 2007 – Altitude Software, a leading independent contact center solutions vendor, today announced that analyst firm Gartner, Inc. has placed Altitude Software in the Visionary quadrant in the “Magic Quadrant for Contact Center Infrastructure, EMEA, 2007”, authored by Drew Kraus and Steve Blood.
“More companies worldwide are discovering the value of our award winning suite. We have an extensive track record of transparent operation on top of IP and any communications infrastructure, very fast deployment cycles and open integration with business applications” said Miguel Lopes, Vice President, Marketing and Product Management. “in 2007 alone, Altitude Software made significant investments in its operations in North America and Central Europe, while establishing a direct presence and building delivery capabilities in crucial markets in India, Philippines and the wider Pacific Region.”
According to the Gartner report, “The opportunity for product consolidation and platform replacement is huge, especially given the migration to IP telephony. And as companies start the consolidation process for telephony, they can look again at the architecture for contact centers. Companies should focus their future investments on software-oriented technologies, rather than proprietary hardware, using a common IP telephony layer to consolidate contact center applications.”
The Altitude IP Contact Center is a modular yet complete software suite using Altitude uCI (Unified Customer Interaction) suite and the Altitude vBox, a contact center optimized soft switch running on standard hardware and based on Asterisk™. The solution provides businesses with a SIP-based multimedia contact center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors. The Altitude uCI suite architecture is unique to the industry with a single language and editor to all media interactions simultaneously and in real-time on IP-PBXs (i.e. Altitude vBox) and/or traditional PBXs.
According to Gartner, “Visionaries demonstrate a clear understanding of the contact center market. They are also innovative, and provide indications of the market’s future. However, they typically lack the ability to influence a large part of the market, have yet to expand their sales and support capabilities on a region-wide basis, or do not yet have the funding to execute their strategy with the same capabilities as the Leaders”. The Gartner Magic Quadrant analyses the major players in an industry and categorizes them as “leaders,” “challengers,” “visionaries” or “niche players”.
Source: Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, EMEA, 2006”, 30 October 2007. Drew Kraus, Steve Blood, Steve Cramoysan.
