FOR IMMEDIATE RELEASE
The Fuze Suite Speaks Salesforce.com
Giving Clients the Ability to Integrate Its Customer Care Components
Seattle, Wash. – (August 17, 2007) – Providing an aggregate best of breed sales and customer care solution, Callahan & Associates and Fuze Digital Solutions have successfully integrated the Fuze Suite’s customer care components with Salesforce.com using Fuze’s .NET Web services.
Callahan & Associates’ Scott Patterson, VP of eCommerce, said “By combining the superior customer care components of the Fuze Suite with our Salesforce.com implementation, we are now able to ensure that we have a 360 degree view of our relationship with customers and prospects across all support channels.”
Chuck Van Court, President and founder of Fuze, added “Our Web services allow companies to easily integrate our proven and award-winning self-service and assisted service customer care technology with any application that allows posting information from external applications.”
About Callahan & Associates, Inc.
Founded in 1985, Callahan & Associates, Inc. is a national credit union focused research and market analysis firm specializing in financial data analysis, industry studies and strategic planning/consulting. Their mission is to help credit unions position themselves at the leading edge of the ever-changing financial service industry. Their products & services include credit union financial publications, software analysis packages, seminars, strategic planning, consulting, investment management services and the CreditUnions.com web channels.
About Fuze Digital Solutions, LLC
Fuze Digital Solutions is a small, nimble, and employee-owned company providing enterprise-grade customer care solutions backed by flexible and personalized support not traditionally extended without extra fees. The Fuze Suite, a Web-based, robust yet easy-to-use and affordable software suite, enables companies to build and sustain customer loyalty by providing outstanding and consistent care across all support channels. Its modularity lets companies use and pay for its integrated components when needed. Fuze has over 100 customers and ten million users including financial institutions, CareerBuilder.com, Sutherland Group, NOAA, NEC, Midway Games, AAA clubs, Turbine, and others who rely on the Fuze Suite for exceptional customer care. Understanding the mission-critical nature of its offering, Fuze has experienced less than four hours of unscheduled downtime since its inception in 2002. For more information, call (425) 649-1246 or visit online at www.fuze.com.
Media Contact
Jean Van Court
Fuze Digital Solutions
425-649-1246
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