Graham Technology “doing a great job” in the customer service market, says independent analyst firm
Graham Technology, a provider of customer-oriented business software and services, today announced that it has been included in a report on human-centric business process management suites by independent analyst firm, Forrester Research. Graham Technology was among the select companies invited by Forrester Research to participate in its August 2 Forrester Wave report on Human-Centric BPM For Java Platforms, Q3 2007.
ciboodle, the company’s flagship customer interaction software was assessed in the report, which stated, “Graham Technology undeniably has the best product for delivering live interaction processes. We tested the product during our lab evaluation and watched as two of the company’s sales engineers showed us how easy it was to use the product for live interaction.”
The Forrester Wave focuses on software vendors with human-centric business process management capabilities. Graham Technology has a rich pedigree in BPM technology and has successfully applied this expertise in the area of multi-channel customer service and sales, one of the most challenging operational concerns for businesses today.
“It is great to see Forrester has recognised our strengths in human-centric environments,” said Paul White, chief marketing officer, Graham Technology. “With ciboodle, Graham Technology is experiencing a phenomenal response in the multi-channel contact centre environment, and we are delighted that our success in this market is not going unnoticed.”
ciboodle’s focus on the customer interaction market was noted on several occasions by the Forrester report, which stated, “Graham Technology’s continued focus on customer service within a multi-channel contact center and continued commitment to providing the highest customer service with lowest cost to serve drives the product forward and is underpinned by an agile BPM platform.”
Graham Technology’s inclusion on the Forrester Wave follows its recent recognition as a leader in process-centric customer service in the May 2007 report “The Forrester Wave: Customer Service Management Software, Q2 2007.”
About Graham Technology
Graham Technology specialises in contact centre software and services. Since 1986, Graham Technology has worked with blue-chip organisations striving for operational excellence and who, in partnership with Graham Technology, have realised exceptional return on investment.
Headquartered in Scotland, Graham Technology has seven global offices, supporting a worldwide customer base. With its flagship customer interaction software, ciboodle, the company has become recognised as one of the most visionary CRM solution providers in the world. www.grahamtechnology.com
