PLEASANTON, Calif. – March 12, 2007 – Five9, Inc., the leading global provider of on-demand call center solutions, today announced that Homero Salinas and Marissa Ramsey have been named Vice President of North American Sales and Vice President of Customer Success, respectively. With proven experience selling on-demand call center solutions, Salinas brings more than 10 years of experience to the position, and will be responsible for managing and growing the sales force, as well as the pre-sales systems engineering organization. An experienced customer support professional, Ramsey will be responsible for overseeing all aspects of the customer experience at Five9 including implementation, training, provisioning and customer support.
“The new year has seen a surge in customer growth, and in both January and February, we experienced record breaking sales including adding 92 new customers,” said Brian Silverman, CEO of Five9, Inc. “I’m extremely pleased with our appointment of Marissa and Homero. With their experience in the on-demand call center industry, they will play a valuable role in driving new business as well as managing our customer relationships and services as Five9 continues to grow in 2007.”
Homero Salinas has over six years of experience in the hosted call center industry. Prior to joining Five9, he led the sales efforts for Contactual, a competitor in the On-Demand call center business. Prior to entering the hosted technology industry, Salinas worked for 12 years as an investment advisor for such firms Lehman Brothers, UBS and Roth Capital. He holds a Bachelor of Science in Business Administration/Finance from California State University Long Beach
“For several years I competed against Five9,” said Salinas. “After seeing their success in the market, and the fact that they have the most full-featured inbound and outbound call center capabilities, I decided it was time to join the market leader. I was also impressed by their strong financial backing and the fact that they have the largest engineering team in the industry to help support our customers.”
Marissa Ramsey brings over 12 years of call center domain knowledge to this position. Prior to Five9, Ramsey worked at Contactual where she held leadership positions in sales engineering, professional services, account activations and technical support. Ramsey began her career in call center operations, where she opened, staffed and maintained blended call center environments servicing customers in the financial industry. Ramsey holds a Bachelor of Arts degree in Psychology from California State University San Francisco.
“With on-demand call center software, the customer experience is everything. The very nature of the software as a service model, infers that we have to earn our customer’s business every 30 days, said Ramsey. “My goal is to ensure that the value of our solution is completely optimized by all our clients around the globe, and that we do everything in our reasonable powers to insure the ultimate success of our customers.”
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions. The award-winning Five9 Virtual Call Center is used by call centers and contact center operations of businesses of all sizes, and companies that provide outsourced telemarketing, customer service, and call center services. Customers on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.
