Leveraging the SuiteFlex Development Platform, Five9 Develops Integrated Customer Service Application to Meet the Needs of the Call Center Software Market
PLEASANTON, Calif. – October 25, 2007 – Five9, Inc., a leader in on-demand call center solutions, today announced that it has become a partner of NetSuite’s SuiteFlex Developer Program. With its innovative Five9 Virtual Call Center™, Five9 has extended NetSuite’s One System Architecture with new capabilities to meet the needs of call centers for small and medium-sized businesses. The SuiteFlex Development platform allows third party applications to integrate rich transaction data – orders, inventory, invoices and shipments – with their applications, and enable customers and third-party developers to build new workflows and applications that can look and operate as if NetSuite’s own developers wrote them.
“By leveraging the SuiteFlex platform to integrate their on-demand call center solution with NetSuite CRM,” said Mini Peiris, VP of Product Management at NetSuite, “Five9 enables our CRM clients to effectively track customer calls and activities across sales, service, and support operations.”
Because NetSuite holds critical business data of a company – orders, invoices, Web site transactions, shipping records, time tracking and payroll data – the applications that are built on it using SuiteFlex provide key tools for managing the company’s business. For example, with Five9, when call center agents receive calls, the appropriate customer information is automatically displayed in the NetSuite application, increasing agent productivity and improving the customer experience. And, agents and sales reps can “click to call” from a NetSuite contact, saving time and eliminating dialing errors.
“Five9 and NetSuite are leading vendors of on-demand software, and our participation in the SuiteFlex Developer Program allows us to bring even greater value to our mutual customers,” said Jim Dvorkin, Five9 CTO. “By linking a comprehensive view of the customer with operational activities within the call center, companies can achieve greater customer satisfaction and agent productivity than ever before.”
About The Five9 Virtual Call Center™
The on-demand Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center – anywhere in the world – without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About SuiteFlex and NetSuite’s SuiteFlex Developer Program
SuiteFlex is an application development platform that enables the creation of third-party vertical applications within NetSuite, as well as end-to-end business process customization for any end-user company.
NetSuite’s SuiteFlex Developer Program is established to help solution providers achieve success in vertical markets by bringing them the following:
•Template development account with complete SuiteFlex customization, development and integration capabilities and access to the entire NetSuite suite of applications.
•Online product and technical documentation and online product training
•Phone and email technical support
•Participation in the SuiteFlex developer forum
•Eligibility to join NetSuite’s Referral Program
•Ability to apply for inclusion in the SuiteFlex Solutions directory.
About Five9, Inc.
Five9 is a leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.
