PLEASANTON, Calif. (April 30, 2007) — Five9, Inc., the leader in on-demand call center solutions, today announced that its Five9 Virtual Call Center™ solutions are now fully compatible with Microsoft’s Windows Vista operating system. The new Five9 capabilities will easily turn a Vista-based computer into a cost-effective call center communication platform that does not require installing additional phone equipment, and Five9 users only need a Windows-based PC, Internet connection and a headset to take advantage of the feature-rich on-demand call center solution.
Since Microsoft Vista provides tremendous productivity enhancements in terms of ease of use, capabilities and performance, more and more businesses are looking to upgrade their existing IT infrastructure to Vista. Responding to demand from customers, the Five9 engineering team, the largest in the on-demand call center industry, has been able to perform development, testing and production release of the new Vista-compatible release in just a few weeks of time.
“Many businesses are beginning to take advantage of Microsoft’s new OS. With advanced search tools, user-account control and sophisticated system management and diagnostics, Vista offers many advantages that make the upgrade beneficial to our customers,” said Five9 CTO Jim Dvorkin. “Leveraging existing infrastructure and using standard components as building blocks, as opposed to proprietary phone equipment, is a key to reducing the time, cost and effort required to implement the call center. This is why providing Vista support was important to Five9.”
Installing and configuring traditional on-premise call center hardware and software from vendors like Nortel, Genesys and Aspect has traditionally been a challenge. These products can take months to install and configure, and often require teams of consultants with specialized expertise to implement. Five9’s on-demand call center solution can use customers existing Internet infrastructure and Windows PCs, leveraging their existing investments in out-of-the-box hardware and software and cutting the time it takes to go live from months to days or even hours. To help customers build their call centers and take advantage of Vista, Five9 has added additional dimension to our already impressive set of capabilities, enabling customers to turn a Vista-based PC connected to the Internet into a fully functional voice-over-IP communication device that is seamlessly integrated with the Five9 Virtual Call Center.
About The Five9 Virtual Call Center™
The on-demand Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center – anywhere in the world – without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning on-demand Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.
Heather Fitzsimmons
Mindshare PR for Five9
650-323-3045
[email protected]
