Employee experience, popularly known as EX, is defined as the view that employees hold of their employers. Right from onboarding to the final day, everything that an employee absorbs from his or her working conditions contributes to the employee experience. Leading studies have claimed that working professionals with superior EX have 17% higher productivity than their counterparts.
Here’s all you need to learn about how you can make this possible. But first, let’s explore why employee experience matters in 2022.
Employee Retention
A happy employee is a key to the success of a company, whereas the absence of a positive ambiance can quickly lead to a talent bleed. It is estimated that the US spends billions of dollars in turnover expenses each year, which not only chokes the resources of a company but also eats into its progress. Employee retention is the key to productivity and overall increased employee morale, and the best way to accomplish it is by keeping your employees happy and creating a positive employee experience.
Customer Satisfaction
An obvious way to satisfy your customers is through a highly trained and professional staff that can relay the mission and vision of your business to your clients. A happy and learned employee is an asset to the company, just as a disturbed and inept employee can quickly turn into a company’s liability. As competition rises, a business firing on all cylinders gains the edge. The better your employees emulate your brand in front of customers, the greater loyalty you will build with your base.
Employee Engagement
Employee experience is cemented by the engagement employees have with their coworkers, bosses, and support staff of an organization. An increasingly engaged employee is capable of enhancing his or her productivity and outperforming their less-engaged counterparts. The employee experience advantages are lasting and benefit an organization in multiple ways. You can also conduct employee wellness programs to keep your employees engaged.
Organizational Performance
Employee experience has a domino effect on the organization, with its impact rippling through the entire chain of productivity of the workforce. The only way to make progress as an organization is to generate a humane and decent working experience for your employees — in ways through which they can feel a difference. Once you get the ball rolling with your efforts, the payback will be far and wide, resulting in formidable chances of growth for your organization.
Growth & Development
Uplifting EX has a serious impact on the personal and professional growth of an employee. A fast-paced and futuristic organization can be dragged down by low morale and an incompetent workforce, with a risk of rapid turnover. This can be prevented by building a strategic relationship with the workforce and allowing for a free exchange of ideas between the parties.
Every night, the biggest asset of your organization — its workforce — returns home, and your job is to make them come back tomorrow. Creating an environment of exceptional employee experience is not a two-way bridge, but a highway that must be built by the organization. The better the position an employee is in, the greater benefits the organization will reap.
