Scottsdale, Ariz. – April 30, 2007 – eTelecare Global Solutions, Inc. (NASDAQ: ETEL), a top-tier provider of complex business process outsourcing (BPO) solutions, recently completed an initial public offering (IPO) of 5,500,000 American Depository Shares, or ADSs. The underwriters of the company’s IPO exercised their over-allotment option to purchase an additional 825,000 ADSs from the company. The company delivers customer care, technical support and sales capabilities for market-leading companies in the telecommunications, high technology, financial services, travel and other major industries.
eTelecare provides on- and off-shore voice-based business process outsourcing. Last year, it recorded revenues of $195 million, compared with $152 million the year before, or a 28 percent increase. Going public will provide the capital to allow eTelecare to devote more resources to people, systems and the expansion of its delivery capabilities, as well as pay off some outstanding debt.
“Our success validates our business model of providing high-quality, complex, multi-shore outsourcing to meet our clients’ diverse needs,” said eTelecare President and CEO John Harris.
In 2000, eTelecare created new market dynamics with the development of one of the first outsourced delivery centers in the Philippines for its U.S. customers. The company realized that the Philippines possessed a highly educated, English-speaking labor pool, well-suited for complex, voice-based business process outsourcing. Since then, the company has pursued a multi-shore platform model by adding service delivery centers in North America, including centers in Arizona, North Dakota, South Dakota and New Mexico.
Approximately 7,000 employees are based in the Philippines and another 3,000 are onshore, working on behalf of a number of Fortune 100 corporations and other market- leading companies. With North American headquarters in Scottsdale, Ariz., eTelecare performs unique customer care functions, some of which require employees to have advanced skills and training, such as Series 6, 7 and 63 certifications from the National Association of Securities Dealers, or NASD.
The company also performs consultative sales programs, including business-to-business, in support of clients’ acquisition, customer retention and loyalty initiatives. Another eTelecare capability is complex technical support, including computer laptop/desktop software and hardware support that requires A+ and Microsoft Certified agents. Through its broad base of customer service expertise, eTelecare can provide multiple, customized programs for each client.
eTelecare is one of the most honored call centers in the world. The company’s numerous awards include the 2007 Top 50 Award (in six categories) from Customer Inter@ction Solutions magazine and (in 2006) the ContactCenterWorld.com Top Outsourcer Award (in 11 categories), the Best of Show (Outsourcer) at the International Call Center Management conference, and a 109 ranking among Inc. 500’s Fastest Growing Privately-Held Companies.
“Our original vision continues to be confirmed: maintain our focus on delivering sustainable, value-added services to our clients,” says Harris. “That approach has enabled our company to attain the mutual success that we enjoy today with our valued clients.”
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions (NASDAQ: ETEL) is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. We provide a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Our services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.
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