ETelecare Expands Relationship With Longstanding Client


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Scottsdale, Ariz. – August 8, 2007 – eTelecare Global Solutions (NASDAQ: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that a longstanding client has awarded the Company a contract under which eTelecare will provide additional customer care and sales programs to the client’s U.S.-based customers.

According to John Harris, president and chief executive officer of eTelecare, it is anticipated that the program will be fully implemented in early 2008, at which time it is expected to utilize as many as 750 dedicated seats at one of the Company’s Philippine contact centers.

“The longevity of this relationship — and its steady growth over the last several years — is, we believe, a testament to our ability to deliver measurable value to our clients,” said Harris. “It is likewise a testament to eTelecare’s commitment, utilizing an offshore-centric delivery model, to scale its operations to keep pace with the growth of its clients’ businesses.”

As previously announced, eTelecare recently broke ground in Makati City on a new 18,000-square-meter service delivery center that will include approximately 3,000 employees when fully deployed. With the recently announced Annex@Shaw facility in Mandaluyong City, expected to be opened in the third quarter of 2007, it will bring eTelecare’s total headcount in the Philippines to approximately 13,000.

About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. It provides a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at

Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as “expects,” “believes,” “intends, “will,” “estimates” and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to the future expansion of an existing client relationship and the expected number of agents to be assigned initially to this new client program. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients’ business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the “Risk Factors” section in our quarterly report on Form 10-Q filed with the U.S. SEC on May 10, 2007. You can locate these filings on the Investor Relations page of our website, at under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.

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