Scottsdale, Ariz. – May 22, 2007 – eTelecare Global Solutions (NASDAQ: ETEL), a provider of complex business process outsourcing (BPO) solutions, today announced it will invest in its sixth delivery center in the Philippines. The new center, located in the Annex@Shaw facility in Mandaluyon City, Metro Manila, will open in the third quarter of 2007 and employ more than 3,000 employees when fully deployed.
Funding for the new center comes from eTelecare’s recently completed initial public offering of American Depository Shares. eTelecare is the first Philippine-incorporated business process outsourcing (BPO) company, and the second Filipino company overall, to trade on the NASDAQ stock exchange.
“Our successful U.S. IPO affirms that the Philippines is one of the top outsourcing delivery locations in the world, and that there is strong market demand for a high-quality multi-shore provider such as eTelecare,” says John Harris, eTelecare president and chief executive officer.
“We plan to invest a significant portion of the proceeds from our IPO in further expansion in the Philippines,” added Fred Ayala, chairman of eTelecare.
The Annex@Shaw facility will be situated on a 13,000-square-meter site on Shaw Boulevard. The center will be eTelecare’s 13th overall and sixth in the Philippines, including existing sites in Makati City, Quezon City, Muntinlupa City and two in Cebu City.
The new staff at the center will increase the number of Philippines-based eTelecare employees from 7,300 to more than 10,000. Another 2,600 eTelecare employees are based at the company’s seven U.S. centers, three in Arizona, two in North Dakota, one in South Dakota and one in New Mexico.
“With its excellent location and the distinction of being one of the Philippines’ largest BPO sites, Annex@Shaw represents eTelecare’s strong commitment to the Philippine BPO market,” said Benedict Hernandez, eTelecare’s vice president and general manager of Philippine operations.
eTelecare Continues to be a Leader in the Philippine BPO Industry
eTelecare’s commitment to the Philippines began in 2000, when eTelecare established its first contact center in Makati City and became one of the first Philippine-based companies to provide voice-based BPO services to the U.S. market. In 2004, eTelecare became one of the first Philippine-based companies to offer a multi-shore business model when it acquired Arizona-based Phase 2 Solutions, a leading U.S. BPO provider.
As it has grown, eTelecare has become one of the most honored BPO providers in the world, with more than sixty industry awards over the last six years. The company’s numerous honors include six 2007 Top 50 Awards from Customer Inter@ction Solutions magazine, 2006 Top Outsourcer Awards in eleven categories from ContactCenterWorld.com, Best of Show for Best Outsourcer at the International Call Center Management conference, and a 109 ranking on the 2006 Inc. 500 list of the fastest growing privately-held companies.
In 2005, eTelecare was given the prestigious “Employer of the Year” award by the Personnel Management Association of the Philippines, the country’s pre-eminent association of human resources professionals. eTelecare is the youngest Philippine company, and the first BPO company, to be awarded this honor.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. eTelecare provides a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.
Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the United States Securities Act of 1933 and Section 21E of the United States Securities Exchange Act of 1934. Words such as “anticipates,” “expects,” “believes,” “intends,” “plans,” “seeks,” “estimates” and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to the opening of eTelecare’s new call center at Annex@Shaw and the number of seats and employees to be located at this center. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, eTelecare’s ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of eTelecare’s clients and the resulting impact of any adverse developments in eTelecare’s clients’ business including adverse litigation results, our ability to manage our international operations as well as other risks detailed from time to time in our U.S. and Philippine SEC filings, including those described in the “Risk Factors” section in our Form 10-Q filed with the U.S. SEC on May 10, 2007. You can locate these filings on the Investor Relations page of our website at www.etelecare.com. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.
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