Scottsdale, Ariz. – July 17, 2007 – eTelecare Global Solutions (NASDAQ: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, today announced the construction of a new service delivery center, to be named eTelecare Center, in Makati City, located in the SM Cyberzone on Buendia Avenue. With a total floor area of 18,000 square meters, the center will be one of the largest facilities in the Philippines dedicated solely to business process outsourcing.
eTelecare expects to employ at least 3,000 employees at the new facility, along with another 3,000 new employees at its previously announced Annex@Shaw facility in the Mandaluyong City center, which is expected to be completed in the third quarter of 2007.
eTelecare anticipates that once these new facilities are fully operational, its total headcount in the Philippines will be 13,000. The company also has over 2,600 employees in the United States, spread among seven call centers in Arizona, New Mexico, North Dakota and South Dakota.
To be built in collaboration with SM Investments Corp. (SMIC), the center was the subject of a formal ground-breaking ceremony on June 20, 2007.
eTelecare Chairman Fred Ayala led eTelecare’s participation in the event, which was attended by:
·Philippines Trade and Industry Secretary Peter Favila
·Director General Lilia de Lima of the Philippine Export Zone Authority
·SMIC Vice Chairman Henry Sy, Jr.
·Makati Mayoral Representative and Barangay Chair Constancia Lichauco
“With this new facility, eTelecare once again manifests its confidence in the Philippines and the range of support services we can offer both inside and out of the country,” stated Secretary Favila at the June 20th ceremony. “eTelecare continues to demonstrate its significant contribution in making our country a BPO destination of choice.”
“eTelecare will be honored to service our Fortune 500 clients from this new world-class facility. Driven by our immense regard for the Filipino people and their accomplishments, we were one of the first BPO providers to pioneer services out of the Philippines and look forward to continuing our strong support,” said Ayala.
He went on to discuss how eTelecare has won more than 60 awards globally, including the 2005 Employer of the Year award from the Personnel Management Association of the Philippines.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. It provides a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.
About SM Investments Corporation
As one of the Philippines’ biggest conglomerates, SMIC is a dominant player in the retail, merchandising, banking, finance and property markets.
Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as “expects,” “believes,” “intends,” “will,” “estimates” and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to the anticipated opening of new service delivery centers and the amount of growth in headcount as a result of such openings. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, and our ability to attract and retain customer service associates and other highly skilled professionals as well as other risks detailed from time to time in our SEC filings, including those described in the “Risk Factors” section of our quarterly report on Form 10-Q filed with the U.S. SEC on May 10, 2007. You can locate these filings in the Investor Relations section of our website at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.
