Envision and BizPro Strike Strategic Partnership to Provide Contact Center Workforce Optimization Solutions


Share on LinkedIn

Seattle — July 13, 2009— Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, today announced the company has signed a strategic sales partnership with BizPro (http://www.bizpro.ca), a developer and provider of applications and technology for enterprise solutions, headquartered in Mexico City. With this agreement, BizPro will add Envision’s award-winning Envision Centricity™ contact center workforce optimization solutions to its suite of enterprise technology offerings.

“Adding Envision Centricity to our product line provides us a proven and powerful contact center workforce optimization suite for our many customers in Latin and South America,” said Paco Pineda, President of BizPro. “Envision’s product innovation and industry-renowned commitment to world-class customer support have been evident through the agreement process and subsequent training of our staff, and I’m confident our customers will quickly come to understand the value and opportunities presented by these tools.”

Envision’s call center software solutions enable supervisors to easily review customer interactions, evaluate agent skills and deliver training to improve agent performance and motivate agents to achieve peak performance. Targeted call center training can be sent directly to the agent’s desktop, reducing ramp-up times and decreasing handle times.

“We believe the partnership with BizPro is an ideal fit and will provide great benefit to both companies,” said Tom Aiello, Envision’s Vice President of Sales & Marketing. “BizPro is a leading provider of process-based enterprise solutions in Mexico and Brazil, with many customers seeking technologies that optimize agent, center and business performance. And for Envision, the expansion and broader distribution opportunities within the growing contact center markets in Latin and South America make the relationship extremely important to our continued growth strategy.”

About BizPro
BizPro develops and provides technology applications that deliver enterprise-wide solutions to customer organizations. BizPro also provides software development and support for customers of Convergys technologies and tightly integrates its portfolio of solutions with those of Convergys to provide seamless and comprehensive solutions. Headquartered in Mexico City, BizPro also has offices in Madrid and Sao Paulo. The company can be reached via phone at (52 55) 55 96 42 96 or by email at [email protected].

About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity™, the company’s innovative workforce optimization (WFO) platform, fully integrates Envision’s landmark Click2Coach® offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email [email protected] or call 206.225.0800 ext. 500 for more information.

# # #

Click2Coach is a registered trademark, and Envision Telephony, Envision Centricity and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks are the property of their respective owners.

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here