eCommerce Challenges that ASP.NET eCommerce Software can Solutionize

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Are you an eCommerce retailer?

Are you facing challenges in your business operations?

Are you unable to serve the changing customer needs?

Before you have any second thoughts about your business, we want you to consider the following statistics.

– Revenue in the eCommerce market is projected to reach US$4.48tn in 2023.

– Revenue is expected to show an annual growth rate (CAGR 2023-2027) of 9.30%, resulting in a projected market volume of US$6.39tn by 2027.

– In the eCommerce market, the number of users is expected to amount to 5,263.6m users by 2027.

– User penetration will be 57.3% in 2023 and is expected to hit 66.2% by 2027.

– The average revenue per user (ARPU) is expected to amount to US$1,019.00.

Did those numbers leave you stunned?

eCommerce is going to exercise immense growth in the coming years.

If you think your business should be a part of this, stay. Stay in the game.

Wait! Weren’t we discussing the challenges that you may encounter with eCommerce?

Well, you should be fine if you get a good tech in place.

Let’s unravel the top-line challenges from the list along with the possible solutions.

Let’s begin!

Exploding Expectations of the Customers

What should be your top priority as a retailer today, to create a lasting impact on your customers?

Nothing but a great customer experience!

86% of buyers are likely to give extra money for a better experience, with a more significant 89% starting their own business and turning into competitors due to a poor experience.

The pandemic completely disrupted the eCommerce dynamics forever. It has not only changed the way retailers are selling but also the way customers are buying.

With aggregators like Amazon and Flipkart that have already made it big, it is becoming difficult for retailers to match the level of exceeding customer expectations.

How can this be solutionized?

To meet the ever-changing customer expectations, eCommerce brands must be on their toes and receptive to technological adoptions.

Retailers need to understand what customers appreciate

– Customers like it when they are heard.
– Customers love it when they are treated with personalized experiences.
– And, customers consider buying from you again when you reach out to them in time!

As a retailer, you need to consider investing in a fast, adaptive, and receptive technology like .net software solutions. The right technology will surely provide you an edge to strike the cutting-edge customer experience.

Failing to be Consistent

If you are not consistent, you are not retaining customers anymore!

Don’t believe us? Look at this stat;

About 65% of respondents would become long-term customers of a brand if are provided with a positive experience throughout the customer journey.

~ According to a survey by PwC.

The need for a consistent experience throughout the customer journey is being posed as a potent challenge next to modern retailers. Well, unfortunately, there is no substitute for consistency and it will be great if retailers embrace this harsh truth of time.

Customers today are not short of alternatives.

There are hundreds of eCommerce players in the market who are selling the same products as that you. The sleek edge to strike a differentiation is by tweaking the way you serve your customers.

How can this be solutionized?

Simple. Optimize your eCommerce platform for a better and more consistent experience.

Around 87% of online shoppers abandon their shopping carts during checkouts if the checkout process is too lengthy and complicated.

~ According to Splitit

It is evident that lengthy and complex checkouts cause customer churn.

Approaching reliable eCommerce development solutions such as asp.net eCommerce software can help you achieve the consistency you are looking for.

Yet, besides the customer journey, don’t forget to work around your product quality, order fulfillment ratio, and delivery optimization.

Omni Channel Experience

We are in 2023. If you, as an eCommerce retailer are still not convinced to engage an omnichannel experience for your business, you are soon going to be out of business.

This is critical because research shows that 73% of online shoppers use multiple channels when shopping online.

Omnichannel eCommerce is the new chapter of modern-age selling. eCommerce retailers, globally, are after building a unified experience for their customers, no matter what device the customer uses to shop.

The major hurdle that eCommerce retailers have encountered is the flexibility and scalability of the technology when planning to offer an omnichannel experience.

How can this be solutionized?

Besides the delivery and logistical partnerships that an eCommerce business relies highly upon, technology partners are equally vital for success.

To paddle the first move towards making your eCommerce accessible through omnichannel, get a .net software solutions provider on your side to count on.

Cyber Security

Cyber Security should be your top concern to be resolved in 2023.

Why?

Just have a look at these numbers:

– 24% of cyberattacks targeted retailers, more than any other industry

– 34% of retailers said cybersecurity worries were their primary hindrance in moving to e-commerce

– 34% also said that cyber attacks or privacy breaches were their most serious digital threat

– Financial motives drove cyber attackers in 99% of retail cyber attacks

– When data is compromised in an attack, 42% is payment information and 41% is personally identifiable data

When we talk eCommerce, we have customers’ trust flowing through our business veins. A cyber attack can ruin your customer trust, highly critical data, revenue, and overall business viability in seconds.

You don’t need us to make you realize how tough and vital it is to build the brand reputation for an eCommerce business. A stitch in time can save you nine in the long run.

How can this be solutionized?

There are no separate rules for an eCommerce business to protect itself against cyberattacks. It’s just the same as that of the other businesses that are operating online. Establish a solid cyber security policy that nullifies the potential risks.

If you are looking to build a new eCommerce portal, use the technology that lets you leverage the best security practices. ASP.NET eCommerce software development is one of the best alternatives you can go with.

Conclusion
eCommerce is booming like never before and so are its challenges. If you want to build an eCommerce portal that stands the ground on customer expectations, offers a consistent omnichannel experience, and is secure, build along with ASP.NET eCommerce software solutions.