Do You Trust Your Customers and Employees?


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Beloved companies believe their customers and employees. This trust enables a company to encourage innovation and partnership. A beloved company gets rid of the extra rules, regulations, and policies; they eliminate the barriers between customers and employees. Employees are free to create moments of truth and deliver a unified customer experience.

Read More: Why the Moments of Truth are Alive and Well

Republished with author's permission from original post.


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