MEXICO CITY — 13 May 2008 – Aspect Software, Inc., the world’s largest company solely focused on Unified Communications for the Contact Center™, announced that Corsidian, its regional partner and a leading contact center technology provider, is offering the latest version of Aspect Unified IP, an all-in-one, IT-ready contact center solution, in the Latin America region. This software was specifically created to unify multiple contact center capabilities in a single software platform and allow clients to use additional functionality as needed.
“At Corsidian, we focus on offering the most innovative solutions to the contact center market and the best ROI to help maximize our client’s experience”, said Alejandro Suárez, chief operating officer, Corsidian. “Therefore, we believe that offering a platform such as Aspect Unified IP will make history in the Latin American contact center industry, due to the product’s functionality and the robustness of the solution. Aspect Unified IP enables contact centers to manage, improve and automate collections, customer service and telemarketing while maintaining low administration costs, integration and maintenance, and improving customer-company interactions.”
Leveraging its extensive experience in the contact center space and the technology industry, Corsidian will support the Aspect Software unified approach by offering Aspect Unified IP in the Latin American and Caribbean regions. The company is exclusively focused on assisting contact centers in technology selection and implementation and understands companies’ needs for robust and reliable contact center solutions.
“Corsidian has been very successful to date selling Aspect solutions to some of the largest banking and telecom institutions in Latin America,” said Paul Bullett, vice president, Caribbean and Latin America region, Aspect Software. “Aspect and Corsidian believe that by offering an all-in-one, unified solution, we will help these companies further reduce the complexity of managing the contact center, speed investment returns, and improve the experience these companies deliver to customers.”
Aspect Unified IP is a session initiation protocol (SIP)-based voice over IP (VoIP) product that unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform, giving business and IT optimal choice and control.
Corsidian has immediate availability of Aspect Unified IP. If you need more information, please contact [email protected]
About Corsidian
Corsidian is one of the leading providers of the contact center solutions industry. We have the experience and the personnel to assist our clients in the creation of contact solutions that help them acquire new clients while increasing the loyalty and the satisfaction of their current client base. Our more than ten years’ experience, as well as our installed solution base for contact centers vouch our commitment with our clients, offering them a specific strategy to improve their results and operations. www.corsidian.com
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company focused solely on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to communications-enable their customer service, collections and sales & telemarketing business processes. For more information, visit www.aspect.com.
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Aspect, Unified IP, Unified Communications for the Contact Center and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
