22 May 2007 – Telent plc (LSE: TLNT), a leading provider of technology services, today announced it has been awarded a three year contract by COLT to provide field engineers to support its customers’ communication infrastructures.
The contract with COLT, a leading supplier of data, voice and managed services to businesses and governments, will see telent employ engineers from COLT’s existing staff alongside its own field engineers. The combined workforce will plan, install, support and maintain customer communication systems across a multitude of networking platforms including IP, Ethernet and SDH.
The support from telent will enable COLT to provide enhanced speed of installation, the application of industry best practice and out-of-hours service delivery. With one of the UK’s largest field forces available to the COLT field engineering team, the company can now offer total reach across the UK on a 24/7 basis. telent’s Network Support Centre will play an integral role by handling calls and despatching engineers to any fault, anywhere in the country.
“COLT has a reputation for providing its customers with a secure and reliable network and required a service provider that could offer the same quality of service; telent’s quality processes and ability to scale its services convinced us that they were the partner of choice,” explains Adrian Thirkill, Director of Operations at COLT. “The skills base formed by combining COLT’s employees with telent’s field force has created a unique platform for delivering a high level of service with the added advantage of extra scalability, which will support COLT’s ongoing business plans.”
Mark Plato, CEO at telent, comments, “This contract win is a significant achievement for telent and is testament to our ability to provide complete network lifecycle support. telent has established itself as an expert in providing telecommunications support right from the initial planning stages through to maintenance and support. We are looking forward to working closely with COLT and playing an essential part in COLT’s future growth.”
