CINCINNATI, Ohio — May 17, 2007 — Cincom Systems’ Synchrony™ (www.cincom.com/synchrony) was awarded the 2007 Call Center Demo and Conference – Miami Best of Show award for merging outbound contact center capabilities such as automated dialing, callback scheduling and campaign management tools with its award-winning agent desktop interface and inbound contact center functionality.
“Automated dialing, callback scheduling and campaign management aren’t only for salespeople or telemarketers. The trend in call centers today is toward meshing service and sales where it’s appropriate. Outbound promotions and follow-up communication are methods that call centers have come to depend on to sustain revenue, even if these centers primarily answer inquiries from customers,” wrote Call Center Magazine editors regarding Cincom Synchrony’s selection.
“We’re pleased to see Cincom incorporate outbound tools as part of its overall agent desktop interface. Cincom Synchrony 7.0 earns a Best of Show award for the ease with which it lets agents use the same software, whether they reach out to customers or assist customers who get in touch with them,” continued Call Center Magazine editors.
The Best of Show Award is presented to companies that participated in the Call Center Demo & Conference and demonstrated superior innovation, dedication and pursuit of excellence in providing products and services for the ever-growing call center market.
Cincom Synchrony will be displayed at next week’s Call Center Demo & Conference in Dallas (www.ccdemo.com).
This is Synchrony’s eighth product award in four years, including a 2007 Product of the Year Award from Call Center Magazine for its integrated desktop capabilities for both administrators and agents.
The Best of Show award winners for 2007 are highlighted in the May 2007 issue of Call Center Magazine (www.callcentermagazine.com).
About Cincom Synchrony
Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Available hosted or on-premise, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution. For more information about Cincom Synchrony, please visit www.cincom.com/synchrony.
About Cincom Systems
Cincom and its partners deliver and support innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk and achieve rapid ROI.
Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation and Trane. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to [email protected] or visit the company’s website at www.cincom.com.
