ATLANTA – October 9, 2007 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, announced details today of a material contract previously announced on August 7, 2007. The agreement is with Central Hudson Gas & Electric, a regulated gas and electricity provider serving approximately 367,000 customers in eight counties of New York State’s Mid-Hudson River Valley. Revenue from the contract will be recognized in future quarters.
Central Hudson Gas & Electric sought a solution that would eliminate the desktop complexity in the company’s customer service organization in order to allow agents to deliver a consistent and improved customer experience. From a technical perspective, the company required a solution that would leverage reusable web services as part of its Service-Oriented Architecture (SOA) strategy. The company selected Jacada unified service desktop and process optimization solutions to automate critical call processes and integrate their existing business systems into a simplified customer service desktop.
“Customer satisfaction is a top priority for us and we are committed to improving the effectiveness and efficiency of our customer service operations,” said Charlie Freni, senior vice president of Customer Services for Central Hudson Gas & Electric. “After a very comprehensive search for a solution provider, we partnered with Jacada because of the company’s expertise in solving complicated customer service issues. The Jacada team’s thorough, consultative approach allowed them to truly understand our business and provide a detailed analysis of our process pain points. The Jacada solutions will not only simplify our agents’ desktops, but will optimize and guide them through critical call processes such as customer moves, billing and collections.”
“The customer service agents at Central Hudson Gas & Electric are dealing with issues we see impacting utility providers throughout the industry: aging applications that are misaligned with call flows and complex desktop environments,” said Joe Horne, vice president of Americas sales for Jacada. “Our unified service desktop and non-invasive integration solutions help these providers meet or exceed their service level requirements and enforce best practices and procedures, without having to replace or re-write their large and complex customer information systems. We are excited to have the opportunity to help Central Hudson Gas & Electric significantly improve their customer service operations.”
About Jacada
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, “intelligent” workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada has more than 1200 customers and operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com.
About Central Hudson Gas & Electric Corp.
Central Hudson Gas & Electric Corp. is a regional utility delivering energy to approximately 296,000 electric and about 72,000 natural gas customers throughout portions of eight counties within a 2,600-square-mile service territory in New York’s Mid-Hudson Valley region, extending north from the suburbs of metropolitan New York City to the Capital District at Albany. Central Hudson is a subsidiary of CH Energy Group, Inc., a family of companies seizing new opportunities in the energy marketplace and serving nearly 470,000 customers.
This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words “may,” “could,” “would,” “will,” “believe,” “anticipate,” “estimate,” “expect,” “intend,” “plan,” and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.
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Jacada Media Contact:
Cindy Curtin
770-352-1300
[email protected]
Investor Relations Contact:
Peter Seltzberg
Hayden Communications
(646) 415-8972
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