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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 100
Voice of Customer
When Listening to Customers is a Bad Idea
David Dodd
-
June 23, 2013
Walk in Your Customers’ Frankenshoes!
Annette Franz
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June 21, 2013
The chief customer officer is NOT a customer advocate
Curtis Bingham
-
June 20, 2013
Is the Marketing Department your call center survey support group?
Jodie Monger
-
June 20, 2013
Troubling expenses or cheap quality control?
Ralph Mroz
-
June 19, 2013
The Government’s Listening to Citizens? Hey, That’s Not a Bad Thing
Tricia Morris
-
June 19, 2013
5 Obstacles to B2B Market Research and Actionable Customer Insights
Tony Zambito
-
June 18, 2013
We Want Your Feedback (Well, Not Really
Jon Picoult
-
June 17, 2013
Is Your Organization Listening To Your Buyers? (How It Can Using 4 Stages of the Buyer Insight Maturity Model)
Tony Zambito
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June 17, 2013
Engaging with your Customers
Sharon BR
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June 15, 2013
Business-to-Business Customer Feedback
Peter Leppik
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June 12, 2013
Does your survey process protect agents from vulgar customer comments?
Jim Rembach
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June 12, 2013
Net Promoter Score “Itis”
Donna Fluss
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June 12, 2013
Why is Call Recording Less Expensive Than Mystery Shopping?
McKay Allen
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June 11, 2013
The Total Customer Experience: How Oracle Builds their Business Around the Customer
Bob Hayes
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June 11, 2013
Customer Satisfaction–the Ultimate Vanity Metric?
Gregory Yankelovich
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June 10, 2013
How Not to Do a Phone Interview
Peter Leppik
-
June 10, 2013
What scale should I use for my customer satisfaction surveys?
Jodie Monger
-
June 7, 2013
Real-time versus Post-call Analytics. Which is the Chicken and Which is the Egg?
Larry Skowronek
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June 6, 2013
Which Customer Loyalty Metric is the Best? My Interview with Jeff Olsen of Allegiance Radio
Bob Hayes
-
June 3, 2013
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