Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Search
About Us
Terms of Use
Privacy Policy
Advertise
How to Contribute
Join
Log In
Sign in
Welcome! Log into your account
your username
your password
Forgot your password? Get help
Create an account
Create an account
Welcome! Register for an account
your email
your username
A password will be e-mailed to you.
Password recovery
Recover your password
your email
A password will be e-mailed to you.
CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 160
Customer Analytics
Forget About Needs and Wants: Look at Customer Jobs and Outcomes
Graham Hill
-
May 18, 2007
The Limits to Marketing Analytics
Graham Hill
-
May 18, 2007
Becoming a Third Place
Jim Barnes
-
May 16, 2007
Web Analytics Are Four-Dimensional Now (Or How Many Do You See?)
Akin Arikan
-
May 15, 2007
eXperience Redefined
Daryl Choy
-
May 14, 2007
The Online-Offline Fusionist
Akin Arikan
-
May 14, 2007
Your Call Center Employees Can Help You Minimize the Cost of Research Without Sacrificing Quality
Bob Kaden
-
May 14, 2007
Thinking Outside the Batter’s Box
Jim Barnes
-
May 11, 2007
Listen and Learn–Improving Operations by Utilizing Customer Feedback
Richard Hanks
-
May 10, 2007
Unica’s Vision: “Marketing So Relevant, It Feels Like Service”
Bob Thompson
-
May 9, 2007
Smelly Advertising
Graham Hill
-
May 9, 2007
Discovering Wants–The Second Challenge for Research
Bob Kaden
-
May 8, 2007
What’s Important? Touchpoints, Experiences or Attitudes?
Graham Hill
-
May 8, 2007
Direct Marketing Rules!
Graham Hill
-
May 8, 2007
Do You Want Robots or Magic in Your Contact Center?
Olga Botero
-
May 7, 2007
Touchpoint Redefined
Daryl Choy
-
May 5, 2007
Taking Analytical Marketing to Peak Performance
Graham Hill
-
May 3, 2007
Discovering Needs: The First Challenge for Research
Bob Kaden
-
May 3, 2007
Windows for Warships
Graham Hill
-
May 3, 2007
Web Analytics? Customer Analytics? Business Analytics? Yes
Jim Sterne
-
May 1, 2007
1
...
159
160
161
...
168
Page 160 of 168
New Posts
Enhancing the Customer Experience through the Human-Machine Connection
Amit Patel
-
May 9, 2024
What Global Brands Get Wrong About the Customer Experience
Keith Kmett
-
May 9, 2024
Is problem knowledge more important than product knowledge?
Bob Apollo
-
May 9, 2024
How Overall Customer Experience Shapes Customer Support Satisfaction
Larry Alton
-
May 9, 2024
Blue ocean thinking
Steve Curtin
-
May 9, 2024