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Richard Hanks

Richard Hanks
Mindshare Technologies
Richard Hanks is the president of Mindshare Technologies, a leading provider of real-time customer feedback solutions. Previously, he was executive vice president and corporate officer at Marriott. Hanks worked for PepsiCo's Frito-Lay Division and Price Waterhouse and was CEO of BlueStep.

Listen and Learn–Improving Operations by Utilizing Customer Feedback

Customer service means being aware of needs, problems, fears and aspirations. Numerous studies have shown that the cost to acquire a customer is seven...

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