Contact: For CallMiner For SPSS Inc.
Jessica Mularczyk Bob Reczek
(617) 729-3190 (312) 651-3292
[email protected] [email protected]
CallMiner and SPSS Align to Provide Organizations With
Superior Analytics Capabilities
Partnership Takes Speech and Predictive Analytics to Next Level for Enhanced Business Performance
FORT MYERS, FL and CHICAGO, IL (April 17, 2007) – CallMiner, a leading developer of advanced speech analytics, and SPSS Inc. (Nasdaq: SPSS), a leading worldwide provider of predictive analytics software, today announced they have joined forces to enable organizations to derive the most value from customer conversations to improve sales, marketing and customer service abilities.
By aligning CallMiner’s speech analytics solution, CallMiner Eureka!, with the SPSS predictive enterprise platform, CallMiner and SPSS will provide businesses with the ability to not only determine why customers are calling and how calls are handled, but also to take that analysis a step further to determine future customer behavior. As a result, companies can then take appropriate actions to drive the best possible outcome.
CallMiner Eureka! is the only speech analytics solution that automatically analyzes and reports on the content, context, purpose and result of every recorded conversation handled by contact center agents. It accurately mines and analyzes every word of every call, as well as captures acoustic data (tempo, silence and stress), meta-data and customer information to provide a complete picture of all calls and their outcomes.
SPSS predictive analytics technology provides organizations with on-demand insight into both structured and unstructured data (call center notes, email, blogs and Wikis), allowing them to better understand each business situation, accurately predict which factors will have an impact on future performance and give decision makers the information needed to take effective action. The addition of voice data enables SPSS to text mine huge repositories of untapped information and, at the same time, factor in important attributes like voice stress and emotion.
“SPSS is the market leader in predictive analytics, and together we provide a powerful offering for companies’ contact centers,” stated Cliff LaCoursiere, CallMiner co-founder and senior vice president of business development. “Our complementary solutions offer enterprises a way to not only automatically capture and easily analyze every recorded conversation, but also to better anticipate future customer actions, providing business intelligence that can be immediately leveraged for business process improvement.”
SPSS’s Patrick McCue, vice president of worldwide alliances, added, “CallMiner is recognized for its technologically advanced speech analytics. Together, we enable businesses to really listen to their customers and, more importantly, understand what they’re saying so that action can be taken. It’s a significant competitive advantage for those who utilize it.”
About CallMiner
CallMiner is the leading developer of solutions that provide near real-time customer intelligence from recorded conversations. CallMiner’s advanced speech analytics solutions enable managers and executives to conduct ad-hoc queries and analyze conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. The CallMiner suite of applications augments and helps fully utilize existing enterprise class monitoring and CRM initiatives. Leading institutional investors include Inflexion Partners, Intersouth Partners, Sigma Partners, Village Ventures and In-Q-Tel. For additional information about CallMiner Inc., visit www.callminer.com, or call 239-689-MINE.
About SPSS Inc.
SPSS Inc. (Nasdaq: SPSS) is a leading global provider of predictive analytics software and solutions. The company’s predictive analytics technology improves business processes by giving organizations forward visibility for decisions made every day. By incorporating predictive analytics into their daily operations, organizations become Predictive Enterprises—able to direct and automate decisions to meet business goals and achieve a measurable competitive advantage. More than 250,000 public sector, academic, and commercial customers rely on SPSS technology to help increase revenue, reduce costs, and detect and prevent fraud. Founded in 1968, SPSS is headquartered in Chicago, Illinois. For additional information, please visit www.spss.com.
SPSS Safe Harbor Statement
This press release contains forward-looking information made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward looking statements can be identified by phrases such as “anticipates,” “believes,” “estimates,” “expects,” “plans,” “intends,” “could,” “designed,” “should be” and other similar expressions which denote expectations of future events rather than statements of fact. These forward-looking statements involve factors that are subject to risks and uncertainties. These risks and uncertainties, which may not be currently ascertainable and many of which are beyond SPSS’s control, may cause SPSS’s actual results, performance or achievements to be materially different than the results, performance or achievements expressed in or implied by the forward-looking statements. These risks and uncertainties are described in SPSS’s filings with the Securities and Exchange Commission (“SEC”). Copies of these filings are available either on the SEC’s website at www.sec.gov or from SPSS’s investor relations department. In light of these risks and uncertainties, the inclusion of forward-looking statements in this press release should not be regarded as a representation by SPSS that any future results, performance or achievements will be attained. These forward-looking statements speak only as of the date on which they are made. SPSS assumes no obligation to update the forward-looking statements contained in this press release.
