Brand extension or extension of trust?


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trust is a paper
Creative Commons License photo credit: birgerking

Over the summer, I’ve seen a few things that have got me to thinking about businesses, their brands, relationships with existing and new customers and how they grow their business.

The thing that interested me was how smaller or alternative ‘businesses’ are getting into brand extension. And, I found myself asking why?

First up, let me say that when I say ‘business’ I mean any person or group of people that are undertaking an activity for love, (com)passion or money.

First up there is Elbow, the band, who are turning their hand to releasing a beer of their own:

Second are the music bloggers that are now starting their own music labels:

There’s lots of other historic examples of brand extensions like

  • Virgin getting into everything from financial services to gyms to mobile phones;
  • The group that went from air travel to bus travel to hotels and holidays to cinemas and internet cafes; and
  • Tescos that has gone from supermarket shopping into catalogue shopping, banking, mobile phones and even into selling cars.

All of which seem to work (or not) to varying degrees.

But, what seems clear and typified by the comments in this article:

and the other articles listed is that extending your brand or business can be a tricky business, will excite lots of differing opinions and offer no guarantee of success.

Brand extension can help you grow and develop relationships with both new and existing customers but doing so can tread the fine line between building or damaging the trust that you have with your customers.

Overall, I believe that:

  • The music bloggers venture into the sourcing and production of new music could work very well as it leverages their existing authority in that space;
  • Aston Martin’s Cygnet may work as sales are limited to their existing customers only and, so, retains an element of exclusivity and goes towards delivering on some of their customers’ concerns about driving their Astons into city areas;
  • But, as for Elbow’s venture into beer? I know they are a bunch of Northern lads that like their beer. But this one I’m not sure about. This could be a step too far and a personal indulgence that could have consequences for them and the trust of their fanbase.

What do you think?

Republished with author's permission from original post.

Adrian Swinscoe
Adrian Swinscoe brings over 25 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies.


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