Home Authors Posts by Zoe Kasper

Zoe Kasper

Zoe Kasper
As a Director at PeopleMetrics, Zoe's role involves guiding her team to uncover insights and helping their clients turn those research-based insights into strategic action.

The 5 Characteristics of an Outrageously Great VoC Program Manager

Your Voice of the Customer Sherpa Perhaps it was a mandate from the C-suite, pressure from the competition, or a natural next step on your...

Surviving the Cord-Cutting Trend: 2 Ways to Compete with Compassion

Original Programming is the New Black Netflix had a great year. Its original show House Of Cards was nominated for an Emmy award for outstanding...

New Posts