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Vincent Deschamps

Vincent Deschamps

Everyone Wins When Employees Work at Home

Working from home is a rare grand slam, game winning business trend. In the contact center and elsewhere, the transition from commute to telecommute...

SaaS Solutions Make Customer Service “the Other R&D”

The Wall Street Journal recently reported that research and development spending is holding steady in the current economic slump. According to the Journal, companies...

Fortune 500 Finds a Secret Weapon in SaaS-based Contact Centers

From a business standpoint, software as a service (SaaS) is all about operating vs. capital cost and rapid time-to-value. Fortune 500 enterprise companies can...

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