Troy is a master at inbound marketing. Prior to establishing his own Web Marketing Company, Troy managed multiple product lines for Cincinnati Bell bringing them millions dollars in yearly profits. His work philosophy is rooted in the principles of direct response marketing that drives ROI is helping make his current company successful.
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Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.